Bilingual Customer Traveling Trainer Customer Service Montreal, QC

REYNOLDS & REYNOLDS CO; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry is seeking an Entry Level Traveling Customer Trainer. This role involves extensive travel across Canada and the USA to provide customer training and support for their system. Ideal candidates will have strong communication skills, a diploma or degree, and a friendly disposition. Training will be provided through classroom instruction and on-the-job mentoring.

Qualifications

• Ability to travel 80% of the time.
• Fluent in French and English.
• Outgoing and friendly personality.

Responsibilities

• Provide in-person training and support to customers.
• Travel to dealership sites and assist management with business needs.
• Prepare for installations and communicate with internal groups.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

College diploma or University degree

Job description

Job Description:

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities:
- Virtual weeks (at home office) (15-25% of the time)
- Prepare for upcoming installations utilizing company equipment (15-30%)
- Communicate with internal groups
- Assist with remote training or additional services as needed
- Administrative duties like submitting reports, and sending weekly updates
- Travel to dealership sites individually and with a team (75-85% of the time)
- Meet with dealership management to understand their business needs
- Configure solutions and training based on business needs
- Provide training and support of software to customer personnel
- Troubleshoot customer issues, diagnose, resolve and/or escalate problems
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

Qualifications:
- Ability to travel up to 80% of the time
- Ability to travel to the United States for company-paid training
- Ability to problem solve and train customers on software products

Working Conditions:
- Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
- Presenting. which requires the ability to stand, sit, and use a pointer
- On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
- Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
- Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience:
- Exceptional communication and organizational skills
- Ability to multitask in a fast-paced environment
- Outgoing, friendly personality
- Strong written and verbal communication skills

Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements:

• Ability to travel 80% of the time
• Able to travel to the United States for company-paid training when deemed appropriate
• College diploma or University degree required
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Fluent in French and English
Ability to travel 80% of the time. Able to travel to the United States for company-paid training when deemed appropriate. College diploma or University degree required. Outgoing, friendly personality. Strong written and verbal communication skills. Fluent in French and English