Bilingual Customer Success Representative, 6m Contract (Remote)

Financeit; Ontario; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Financeit is seeking a Bilingual Customer Success Representative to enhance customer experience through effective communication and support. This role includes resolving inquiries, coordinating payments, and being a champion for Partners and Borrowers. Join a dynamic and award-winning team that values collaboration and inclusivity.

Benefits

Competitive pay

Remote Work

Hybrid workplace options

Career learning and development programs

Virtual events and team activities

Qualifications

• 1+ years of customer service experience required.
• Experience in financial services or call center is an asset.
• Proficiency in English and French is mandatory.

Responsibilities

• Provide excellent customer service by resolving inquiries via phone and email.
• Oversee and coordinate loan payments.
• Maintain financial transaction records.

Skills

Customer Service

Bilingual (English and French)

Problem-solving

Communication

Multitasking

Tools

MS Office

Google Suite

Job description

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

Working hours: Monday to Friday from 4:00 PM - 12:00 AM and 1-2 weekend shifts per month on average.

What you'll do:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
• Respond to all inquiries promptly and maintain detailed notes and customer information.
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
• Understand all the ins and outs of Financeit’s services and products.
• Identify opportunities to improve overall customer service experience.
• Be an internal champion and voice for our Partners/Borrowers.
• Work on other special projects to improve the customer experience.

• Excellent verbal and written communication skills in English and French (required).
• Customer Service experience is required.
• 1+ years of experience in financial services or call centre environment is an asset.
• Previous experience in payment processing, including cheque and cash handling, considered an asset.

• Strong multitasking abilities and the capacity to meet deadlines.
• Customer-centric mindset with a positive attitude.
• Problem-solver who follows through to resolution.
• Proficiency in MS Office or Google Suite.
• Availability between 4:00 PM – 12:00 AM, Monday to Friday, with an average of 1–2 weekend shifts.

Winner of Canada’s Most Admired Corporate Cultures for two consecutive years. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay.
• Remote Work.
• Committed to flexible work arrangements, offering hybrid workplace options.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.