Bilingual Customer Service Representative - Montreal, Quebec

W. W. Grainger; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor is seeking a full-time Customer Service Representative in Saint-Laurent, Quebec. The role involves responding to a high volume of inbound inquiries while ensuring customers receive knowledgeable and friendly service. Fluency in both French and English is required, along with computer proficiency. Employees can expect a hybrid work environment and a comprehensive benefits package, including medical coverage and paid time off.

Benefits

Medical, dental, vision, and prescription drug coverage

Paid time off (PTO)

Employee discounts

Qualifications

• 1+ years of customer service experience preferred.
• Experience with high touch, hands‑on, personalized service.
• Ability to commute to the facility.

Responsibilities

• Respond to high volume of inbound phone calls and emails.
• Navigate customers’ challenges using various resources.
• Use critical thinking to resolve customer concerns.

Skills

Fluent in both French and English

Strong desire to help customers

Communication skills

Proficiency in computer technology

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

About Grainger:

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Check out this video to see how We Keep The World Working®!

Customer Service Representative

We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on March 2nd 2026.

Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

Enjoy your weekends off with our Monday through Friday shift from 6:00am – 6:00pm EST.

Our nine-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision‑making and communication.

After completing our 9-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

Grow with Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across our specialty teams, leadership, or into other departments of our evolving business.

You Will:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team‑based environment that’s committed to doing business with ethics and integrity.

You Have:

• Due to the nature of this role, fluency in both French and English is required
• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC‑based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands‑on, personalized service with customers in a fast‑paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

Our programs provide choice and flexibility to meet your individual needs.

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.