Bilingual Customer Service Representative (In Office)

Xplore Inc.; Woodstock; On-site; CAD 35,000 - 45,000; Full time

Job summary

Xplore Inc., a leader in broadband solutions, is seeking a Bilingual Customer Service Representative for their Woodstock office. The role involves providing superior service and support to customers in a fast-paced environment, with a focus on problem-solving and communication skills. Bilingual candidates are preferred, and the position offers competitive pay, bonuses, and comprehensive benefits.

Benefits

Bilingual Premium ($3.00/hour)

Bonus incentive opportunities

Excellent health and dental benefits

Matched participation in group RRSP

Strong focus on internal promotion

Qualifications

• Completion of post-secondary education or equivalent experience.
• Knowledge of technical issue resolution techniques.
• Previous customer service experience is an asset.

Responsibilities

• Provide excellent customer experience and respond knowledgeably to inquiries.
• Process service orders and maintain accuracy of customer databases.
• Assist with reporting and administration while achieving performance goals.

Skills

Customer Service

Communication

Problem Solving

Time Management

Bilingualism (French/English)

Education

Post-secondary education in a related field

Tools

Microsoft Operating Systems

MAC

Linux

Job description

Join to apply for the Bilingual Customer Service Representative (In Office) role at Xplore Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Service Representative (In Office) role at Xplore Inc.

Get AI-powered advice on this job and more exclusive features.

Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplore’s team of Bilingual Customer Service Representatives in our Woodstock, NB office. Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

We Offer

• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Strong focus on internal promotion, career path development and training
  
  

Key Responsibilities Include

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
• Providing general account, billing and technical support to our customers
• Processing service orders
• Maintaining accuracy of customer databases
• Assisting with reporting and administration
• Maintaining service levels and achieving business and performance goals and objectives
  
  

The Ideal Candidate Will Possess

• Completion of post-secondary education in a related field (or equivalent level of experience)
• Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
• Previous customer service experience is an asset
• Strong computer and troubleshooting skills with the ability to analyze and solve problems
• Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
• Self-motivated and driven with good time management and organizational skills
• Ability to follow guidelines and strong attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism is an asset (French/English)
  
  

#XploreJobs

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Xplore Inc. by 2x

Sign in to set job alerts for “Bilingual Customer Service Representative” roles.

Florenceville-Bristol, New Brunswick, Canada 4 weeks ago

Maple Ridge, New Brunswick, Canada 3 days ago

Woodstock, New Brunswick, Canada 5 days ago

Woodstock, New Brunswick, Canada 1 day ago

Overnight Customer Service Representative

Woodstock, New Brunswick, Canada 5 days ago

Beardsley, New Brunswick, Canada 3 days ago

Part Time Overnight Customer Service Representative

Beardsley, New Brunswick, Canada 1 day ago

Hartland, New Brunswick, Canada 3 weeks ago

BPAM Mgmt and Program Analyst, Mission Support Specialist

Beardsley, New Brunswick, Canada 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.