Bilingual Customer Service Representative (In Office)

Xplore.; Fredericton; On-site; CAD 30,000 - 45,000; Full time

Job summary

Xplore, a leading broadband company in Canada, seeks Bilingual Customer Service Representatives in Fredericton. The role involves providing exceptional customer service, resolving technical issues, and supporting account management. This position offers competitive pay, benefits, and a fast-paced work environment focused on employee growth.

Benefits

Bonus incentive opportunities up to $2800 annually

Health and dental benefits

Matched participation in group RRSP

Strong focus on internal promotion and career development

Qualifications

• Completion of post-secondary education or equivalent experience.
• Knowledge of approaches for resolving technical issues.
• Strong communication skills with the ability to interact effectively with customers.

Responsibilities

• Provide general account billing and technical support.
• Maintain accuracy of customer databases.
• Process service orders and assist with reporting.

Skills

Customer Service

Computer Skills

Attention to Detail

Education

Post-secondary education in a related field

Job description

Do you have a passion for providing excellent customer service Want to work for a company who believes in putting the customer at the heart of everything they do Then join Xplores team of Bilingual Customer Service Representatives in our Fredericton NB office. Xplore offers a high energy fast-paced work environment where employee opinions and feedback are valued.

Xplore offers a high energy fast-paced work environment where employee opinions and feedback are valued.

We offer :

Bonus incentive opportunities up to $2800 annually

Excellent company benefits including health and dental

Matched participation in group RRSP

Strong focus on internal promotion career path development and training

Key responsibilities include :

Providing an excellent customer experience by interacting with customers in a courteous knowledgeable and professional manner.

Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies practices and procedures

Providing general account billing and technical support to our customers

Processing service orders

Maintaining accuracy of customer databases

Assisting with reporting and administration

Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess :

Completion of post-secondary education in a related field (or equivalent level of experience)

Knowledge of approaches tools and techniques for anticipating recognizing and resolving technical issues

Previous customer service experience is an asset

Strong computer and troubleshooting skills with the ability to analyze and solve problems

Solid working knowledge of the Microsoft Operating Systems; experience with MAC and / or Linux is an asset

Strong communication skills verbal and written with the ability to communicate effectively with customers in technical and non-technical terms

Self-motivated and driven with good time management and organizational skills

Ability to follow guidelines and strong attention to detail

Ability to prioritize and multi-task while adapting in a fast-paced work environment

Bilingualism is an asset (French / English)

XploreJobs

As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview :

Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search

Bilingual Customer Service Representative • Fredericton, New Brunswick, Canada