Bilingual Customer Service Representative (FR/EN)

Tsubaki of Canada; Mississauga; On-site; CAD 50,000 - 55,000; Full time

Job summary

Tsubaki of Canada is seeking a detail-oriented Bilingual Customer Service Representative to handle orders and maintain customer relations. This entry-level position requires effective communication in both French and English, alongside strong organizational skills. The role involves processing requests and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Ability to communicate effectively in French and English.
• Strong computer skills with Microsoft software.
• Ability to handle a high-pressure call center environment.

Responsibilities

• Process orders, expedites, and customer requests accurately.
• Manage customer issues and provide tracking information.
• Coordinate rush orders with production and shipping.

Skills

Interpersonal skills

Communication skills

Organization skills

Problem-solving ability

Education

High School graduation

Tools

Microsoft Excel

Microsoft Word

Job description

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This range is provided by Tsubaki of Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Summary

Tsubaki of Canada Limited is looking for a detail-orientated Bilingual Customer Service Representative (French, English). This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI, and e-mail communicating order information, diligently handling customer complaints, and processing expedites.

Essential Duties And Responsibilities

• Process Orders, Expedites, and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customers receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns, and complaints in a timely and efficient manner.
• Supply tracking information on shipments as the customer requires.
• Coordinate rush orders as required with Production and Shipping.
• Assist Inside Sales to expedite orders as necessary with Production.
• Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly.
• Duties and Responsibilities may change as required.
  
  

Qualifications

• Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
• Organization skills with attention to detail.
• Good math and problem-solving ability.
• Be personally motivated and able to provide creative thought.
  
  

Education And Experience

• Minimum of High School graduation.
• Ability to communicate effectively in the French language is required.
• Strong computer skills with the ability to use Microsoft software (Excel, Word, etc.)
• Excellent verbal, written, and listening skills.
• Take ownership of all opportunities, challenges, and mistakes.
• Willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high-pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical.
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and retain it.
  
  

About Tsubaki Of Canada Ltd.

Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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