Bilingual Customer Service Advisor, Allergan Aesthetics

AbbVie; Markham; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading company as a Bilingual Customer Service Advisor in Markham. You will provide exceptional service to customers and Sales Representatives, manage requests, and support online ordering. This role emphasizes teamwork, customer focus, and process improvement, contributing to AbbVie's mission in aesthetic medicine.

Qualifications

• 1-3 years of relevant experience.
• Experience in contact centers handling high call/email volumes.

Responsibilities

• Handle incoming requests via phone/email professionally.
• Manage accounts/orders and resolve issues efficiently.
• Collaborate across teams to ensure task completion.

Skills

Fluent in English

Fluent in French

Effective communication skills

Attention to detail

Problem-solving

Organizational skills

Customer-focused mindset

Education

College Diploma/University Degree

Tools

SAP

Microsoft 365

Job description

Bilingual Customer Service Advisor, Allergan Aesthetics

Join to apply for the Bilingual Customer Service Advisor, Allergan Aesthetics role at AbbVie

Company Overview

Joining Allergan Aesthetics (AA), an AbbVie company, means being part of a team dedicated to making a significant impact on patients’ lives. AA aims to empower confidence through innovative products and technologies in aesthetic medicine. We believe in shaping your own life and business, evolving our offerings to meet customer needs. Our shared commitment to doing what is right drives us to excel daily.

Job Description

The Bilingual (EN/FR) Customer Service Advisor will provide high-quality, professional service to customers and Sales Representatives. Responsibilities include managing requests, supporting new accounts, assisting the Sales Team, and maintaining customer service standards.

This role is based in our Markham office, requiring 3 days per week in-office presence.

Key Responsibilities

1. Handle incoming requests via phone/email professionally and promptly.
2. Maintain a positive, empathetic attitude towards customers and Sales Reps.
3. Manage accounts/orders, verify information, process requests, and resolve issues efficiently.
4. Promote and support online ordering portal usage.
5. Assist new and existing customers with portal support.
6. Maintain email inboxes for order and request processing.
7. Follow up with customers and Sales Reps through calls/emails.
8. Document and resolve customer interactions, escalating as needed.
9. Monitor SAP reports daily to ensure order completion.
10. Identify and suggest process improvements.
11. Collaborate across teams to ensure task completion.
12. Adhere to customer service policies and standards.
13. Contribute to AbbVie’s core values and practices.
14. Perform additional tasks, including cross-training.

Qualifications

Education & Experience:

• College Diploma/University Degree or related post-secondary education.
• 1-3 years of relevant experience.
• Experience with SAP or similar order management systems.
• Experience in contact centers handling high call/email volumes.
• Technical proficiency with multiple systems and Microsoft 365 applications.
• Team-oriented with strong customer service skills.
• Experience in pharmaceutical or medical aesthetics industry is a plus.

Skills & Competencies

• Fluent in English and French, both verbal and written.
• Effective communication skills.
• Attention to detail and accuracy.
• Problem-solving and critical thinking.
• Organizational and prioritization skills.
• Customer-focused mindset.
• Ownership and urgency in issue resolution.
• Emotional intelligence and composure under pressure.
• Accountability and openness to feedback.

Additional Information

Why join Allergan Aesthetics? We are committed to innovation, inclusion, and societal impact, fostering an inclusive environment that values diversity and work-life balance. We are an equal opportunity employer dedicated to integrity and community service. For more details, visit our website.