Bilingual Customer Service Representative - 12 months contract - Express Scripts Canada

Cigna Health and Life Insurance Company; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading health services company is seeking a bilingual Customer Service Representative for their Provider Call Centre in Toronto. The role involves responding to healthcare providers' inquiries and providing solutions related to claims and benefits, with flexible working hours including weekends. Ideal candidates are experienced in customer service, possess excellent communication skills in both English and French, and can work independently as well as part of a team.

Qualifications

• At least 1 year of experience in a call center or customer service role.
• Excellent communication skills in English and French.
• Flexibility to work varying schedules including weekends.

Responsibilities

• Respond to inbound calls from healthcare providers.
• Address questions about claims and coverage.
• Provide technical support for electronic claim submissions.

Skills

Communication

Interpersonal Skills

Problem Solving

Tools

MS Office

Job description

Bilingual Customer Service Representative - 12 months contract - Express Scripts Canada

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Job Details

Location: Toronto, ON (Hybrid)

Type: Full-time

Posted: 2 days ago

Job Requisition ID: 25006877

About the Role

Express Scripts Canada is seeking a bilingual Customer Service Representative for our Provider Call Centre. The role involves handling inquiries from healthcare providers regarding claims, benefits, and electronic submissions. The position requires working up to 35 hours per week, including afternoons, evenings, and occasionally weekends and holidays.

Main Responsibilities

• Respond to inbound calls from healthcare providers
• Address questions about coverage (dental, pharmacy, medical supplies, vision, mental health) and claims
• Assess caller needs and provide solutions
• Offer technical support for electronic claim submissions
• Collaborate with internal teams
• Ensure excellent customer service with every interaction
• Perform other duties as needed

Qualifications

• At least 1 year of experience in a call center or customer service role
• Excellent communication skills in English and French
• Strong interpersonal skills and ability to work independently or in a team
• Problem-solving skills
• Flexibility to work days, evenings, weekends, and holidays
• Proficiency in MS Office and good keyboarding skills

Additional Information

This role requires flexible availability, including weekends. The call centre operates Monday to Friday from 6:30 am to midnight, and weekends/holidays from 8:00 am to midnight.

Express Scripts Canada is a subsidiary of Cigna, a global health services company committed to improving health and wellbeing.

Internal candidates should apply before June 9, 2025.

We promote diversity and are committed to an accessible workplace. Accommodation is available upon request.