Bilingual Customer Service Representative

Adecco; Windsor; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Service Representative for a hybrid position in Markham, ON. This role involves responding to calls and inquiries in both English and French, focusing on customer support without sales. Experience in a fast-paced, corporate setting is essential, along with strong interpersonal skills. The position offers competitive hourly pay, opportunity for growth, and a supportive work environment.

Benefits

Business casual office setting

Free parking or near a YRT stop

Options for benefits after 600 hours

Qualifications

• At least 2-3 years experience in a Customer Service position.
• Bilingual in French and English.
• Experience in a call center or corporate setting is preferred.

Responsibilities

• Respond to incoming calls in both English and French.
• Process customer orders and inquiries.
• Maintain customer relationships and ensure satisfaction.

Skills

Interpersonal skills

Bilingual (French / English)

MS Office skills

Ability to manage priorities

Education

Related post-secondary education

Tools

SAP or other order management tools

Job description

Bilingual Customer Service Representative job opening in Markham, ON (English / French)

Adecco Professional Staffing is currently partnering with an established and stable client looking to find top bilingual talent for another Bilingual Customer Service Representative job opening in Markham, ON. To be considered for this opportunity, you must bring at least 2-3 years experience, preferably in a busy corporate or call center setting to the table alongside a drive to support corporate and consumer clients; both over the phone and via email / chat. This active opportunity will start out as an 1 year temporary hire with a very high potential to extend or possibly become something more down the road. This open Bilingual Customer Service job opening in Markham, ON is available NOW so please read on if you are intrigued. KEY TO NOTE - the working hours are would be Monday to Friday from 8 : 30am - 5pm (no evenings or weekends!) and no sales; it will also be a hybrid of remote (2 days) and in-office (3 days).

Responsibilities for the Bilingual Customer Service Representative job opening in Markham, ON may include, but are not limited to;

• Responds to varied volumes of incoming calls in a professional and diligent manner, in both English and French
• Answer questions, inquiries and deal with problems / issues in a positive and time sensitive way
• Process customer orders in an order entry system; assist customers in walking through online orders steps / process as well where applicable
• Respond to email inquiries, chat and orders in both English and French
• Build and maintain customer relationships to ensure continued business partnerships, retention and growth
• Clientele can be a mix of business professionals, consumers and retailers
• Please note that this is NOT A SALES position

Qualifications for the Bilingual Customer Service Representative job opening in Markham, ON include;

• At least 2-3 years experience in a Customer Service position, ideally call center or corporate setting but with high volumes
• Bilingual ( French / English ) - written and spoken in both official languages is a must
• Related post-secondary education or relevant work-related experience (asset to those with pharmaceutical, medical device, or general medical industry experience - please note this is in a corporate office setting)
• Excellent interpersonal skills; these roles are in a smaller team setting so the fit is key
• Ability to control multiple priorities, to work under pressure and meet deadlines
• Strong MS Office skills and ability to learn other PC applications and programs; experience in SAP or other order management tools a strong asset

Our client offers a busy yet business casual office setting as well as a hybrid work model, a positive work culture, opportunity to extend or more, free parking or near a YRT stop, an hourly pay rate of $27-30 / hr + vacation pay and options of benefits after 600 hours and more.

If you are interested in this Bilingual Customer Service Representative job opening in Markham, ON, please respond immediately as our client in eager to find a talented Bilingual Customer Service Representative to join their team.

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