Bilingual Customer Service Representative

Randstad Canada; Ottawa; On-site; CAD 1,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative in Ottawa to provide exceptional support to Canadian Armed Forces members. This role is centered around delivering high-quality service through direct interactions, ensuring client satisfaction, and resolving inquiries with empathy. With regular weekday hours and a supportive work environment, this position offers an opportunity for personal and professional growth. Join a collaborative team that values diversity and inclusion, and take the next step in your career while making a meaningful impact every day.

Benefits

Paid Training

Career Growth Opportunities

Collaborative Atmosphere

Central Location

Work-Life Balance

Qualifications

• Bilingual in French and English is essential for client assistance.
• 1+ year of customer service experience required.

Responsibilities

• Respond to client inquiries via various communication channels.
• Provide clear explanations about relocation policies.

Skills

Bilingualism (French and English)

Customer Service

Attention to Detail

Professionalism

Ability to Perform Under Pressure

Tools

Microsoft Office Suite

Job description

Looking for a stable and rewarding job in Ottawa where you can make a real difference every day? This position places you at the heart of customer service, acting as the first point of contact for Canadian Armed Forces members, providing high-quality support related to their relocation programs. Assist them with professionalism and empathy throughout their journey.

Hourly Rate: $20.50/hour
Schedule: Monday to Friday, between 8:00 AM and 4:00 PM (with the possibility of working until 8:00 PM as needed).
Paid Training: 3 weeks (8:00 AM to 4:00 PM)
Contract Type: Full-time, temporary with the possibility of permanent transition.
Location: West downtown Ottawa, easily accessible by public transit (paid parking available).

Advantages

Why you will love this job:

1. Regular weekday hours, ideal for a work-life balance.
2. 100% in-person position – perfect for those who enjoy direct interactions in a structured environment.
3. Central location well-served by public transportation.
4. No sales or solicitation, just delivering high-quality service to Canadian Armed Forces members.
5. A collaborative and supportive atmosphere with complete training provided from day one.
6. Opportunity for career growth and a potential transition to a permanent position.

Responsibilities

What you'll do on a daily basis:

1. Respond to client inquiries via phone, email, chat, and video calls.
2. Provide clear explanations about relocation policies.
3. Resolve issues with empathy, ensuring client satisfaction.
4. Update client profiles with relevant information, documents, and files.

Qualifications

What we're looking for:

1. Bilingualism in French and English (both written and spoken) – essential for effectively assisting our clients.
2. At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills.
3. Attention to detail, professionalism, and the ability to perform under pressure or in complex situations.
4. Eligibility for government security clearance: Must have lived in Canada for at least 5 years.
5. Comfortable with Microsoft Office Suite and able to navigate between various platforms efficiently.

How to Apply?

Apply directly on www.randstad.ca.
Let’s celebrate your next career opportunity together! This role is more than just a job – it’s an opportunity to grow, help others, and be part of an exceptional team.

We encourage all applications, especially from women, Indigenous peoples, persons with disabilities, and visible minorities. If you require any accommodations during the recruitment process, please don’t hesitate to let us know. We’d be happy to assist you!

Bilingual Customer Service Representative

Location: West Downtown Ottawa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.