Bilingual Customer Service Representative

Sun Life Financial; Montreal (administrative region); Hybride; CAD 53 000 - 82 000; Plein temps

Avantages offerts par ce poste

Flexible Benefits program from the day

Employee & Family Assistance Program

Defined Contribution Pension Plan

Stocks Ownership & Wellness Programs

Résumé du poste

Sun Life Financial in Montreal, QC, invites you to join our Contact Centre as an agent speaking with millions of Canadians. You will handle inbound calls, answer questions about products, services, policies and claims, and help clients and advisors through the day.

The role offers a Monday-Friday schedule within 8AM-8PM, hybrid with 2 days in office, competitive base pay CAD 52,500 to 81,500 plus an annual bonus; comprehensive benefits and career development.

Responsabilités

• Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
• Analyze and find solutions to client problems in a friendly and proactive way.
• Provide Clients and advisors with additional information on Sun Life's products & services in support of their financial and health goals.
• Ensure our Clients and advisors have the right information taking the right amount of their time.

Description du poste

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You'll Love Working with Us:

We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!

Weekday Schedule:

Enjoy a Monday to Friday work week with shifts between 8AM to 8PM. Shifts vary from 8AM to 8PM and require full availability between these hours.

Competitive Compensation:

Competitive salary starting at 27,95$ per hour, plus an annual bonus based on objectives.

Work-Life Balance:

Hybrid position with 2 days in office per week. Quantity and fixed days per week subject to review.

Benefits:

• Flexible Benefits program from the day you join
• Employee & Family Assistance Program
• Defined Contribution Pension Plan
• Stocks Ownership & Wellness Programs

Vacation:

3 weeks' vacation, floater days, care days and more!

Career Growth:

Ongoing training and development opportunities to advance your career.

What You'll Do:

• Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
• Analyze and find solutions to client problems in a friendly and proactive way.
• Provide Clients and advisors with additional information on Sun Life's products & services in support of their financial and health goals.
• Ensure our Clients and advisors have the right information taking the right amount of their time.

Salary Range:

52,500/52 500 - 81,500/81 500

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Call Centre

Posting End Date:

08/11/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you - and your career - can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter. We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers. As part of Sun Life's growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers