Bilingual Senior Operations Specialist

Sun Life Financial; Toronto; Hybrid; CAD 65,000 - 98,000; Full time

Benefits offered by this job

Flexible Benefits

Hybrid work model

Job summary

Sun Life Financial is seeking a Senior People Operations Specialist to deliver expert-level HR support within HR Shared Services. You will manage complex inquiries, ensure data accuracy across HR systems, and drive process improvements with cross-functional teams.

The role emphasizes policy adherence, compliance, and mentoring teammates, with a hybrid work model and a commitment to inclusive culture. Fluency in English and French is required for frequent interactions.

Qualifications

• Strong communication and collaboration across teams.
• Familiarity with HR policies, processes, and systems.
• Ability to resolve complex HR inquiries with accuracy.

Responsibilities

• Serve as a subject matter expert on HR policies, processes, and systems; respond to and resolve complex HR inquiries.
• Ensure accurate entry and audits of employee data within HRIS and other systems; maintain data quality and compliance.
• Identify and implement improvements to HR processes and workflows; document standard operating procedures.

Skills

Bilingualism (French & English)

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Organization

HR Policies & Procedures

Customer Service

Technical Proficiency

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

The Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across a variety of HR processes. This role will support the HR Shared Services team by ensuring data accuracy, maintaining compliance, and driving continuous improvement initiatives. The ideal candidate will have a strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.

What will you do?

• Employee Support and Issue Resolution: Serve as a subject matter expert on HR policies, processes, and systems. Respond to and resolve complex HR inquiries related to employment life cycle transactions. Escalate cases to management as needed
• HR Data Management and Integrity: Ensure accurate and timely entry of employee data within HRIS and other systems. Perform regular audits to maintain data quality, compliance, and consistency across HR Shared Services
• Process Improvement and Optimization: Identify and drive opportunities to improve HR processes, streamline workflows, and reduce manual tasks. Partner with the HR Shared Services team to implement process enhancements and document standard operating procedures
• Cross-Functional Collaboration: Work closely with HR Business Partners, Payroll, IT, Benefits, and other teams to address complex issues and ensure cohesive service delivery. Act as a liaison between HR Shared Services and other departments for seamless collaboration
• Reporting and Analytics Support: Generate and analyze HR reports, using data-driven insights to manage operational tasks and enhance HR service delivery
• Policy and Compliance Adherence: Ensure that all HR processes adhere to company policies, data privacy standards, and relevant labor laws. Stay up-to-date on policy updates and communicate changes effectively to the HR Shared Services team
• Mentorship and Guidance: Assist in training and mentoring team members on HR processes, systems, and service delivery best practices. Share expertise to support team development and build a knowledge-sharing culture
• Project Participation: Actively participate in HR Shared Services projects, such as system upgrades, policy rollouts, and change initiatives. Support project planning, execution, and employee communication to facilitate successful implementation

What do you need to succeed?

• Communication
• Interpersonal Skills
• Problem-Solving
• Attention to Detail
• Organization
• Knowledge of HR Policies & Procedures
• Customer Service
• Technical Proficiency
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family

We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada. We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health *LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.

We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 65,000/65 000 - 98,000/98 000

Job Category: Human Resources

Posting End Date: 15/10/2026

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

Join us. Together, we can make the future brighter.

Join a top employer for a brighter future. Visit Sun Life Careers