Bilingual Customer Service Representative

Fairstone Bank; Montreal; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Education Assistance Program

Fairstone Academy

Parental leave top-up

Volunteer day

Job summary

Fairstone Bank in Montreal is seeking a Credit Manager to lead customer interactions and ensure high-quality service across banking products. You will report to the Senior Manager and help customers with payments, banking updates, and insurance records in a fast-paced environment.

The role requires bilingual English/French communication, strong conflict resolution, and independent decision-making, with a hybrid work model and in-office presence during probation.

Qualifications

• Excellent verbal and written English and French communication.
• Thrives in a fast-paced, ever-changing environment.
• Strong conflict resolution and independent decision-making.
• Calm under pressure with de-escalation skills.
• Tech savvy with MS Office Suite and Outlook.
• Clear criminal reference check.

Responsibilities

• Provide exceptional service on every interaction and build rapport.
• Handle customer calls regarding product/billing issues and inquiries.
• Resolve problems by clarifying challenges and offering best solutions.
• Assist customers with payment arrangements, banking information, and insurance records.
• Friendly onboarding calls with new customers and prompt email responses.

Skills

Bilingual English/French

Conflict resolution

Decision making

Customer service excellence

Tech savvy

Education

Post-secondary education

Tools

Microsoft Office

Outlook

Job description

Who we are:Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!About the role:Providing exceptional and professional service on every interaction and building rapport with our customersReceiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiriesResolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.Assisting customers in making changes to their payment arrangements, banking information and insurance recordsFriendly and helpful onboarding calls with new customersResponding to customer emails promptly in accordance with our core valuesWhat we're looking for:You possess excellent verbal and written communication skills in English and FrenchYou thrive in a fast-paced, ever-changing environment.You have amazing conflict resolution skills and the ability to make decisions independently.You remain calm while solving issues and have the patience to deescalate difficult situations.You are tech savvy and know your way through Microsoft Office Suite and OutlookClear criminal reference checkExtra- awesome to have:Previous experience in a call centre, automotive related business, or financial services organizationPost-secondary educationWorking conditions:Hybrid position with mandatory 3 days in office. Full time in office during probation.You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating.What you’ll love about working here:Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.On-Site Fitness: Gym access at our London and Montreal offices.Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.Family Support: Parental leave top-up program to help you during life’s big moments.Community Impact: One paid volunteer day to give back to causes that matter to you.If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type:Full timeJob Type:Permanent