Bilingual Customer Service Representative

Randstad Canada; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

Randstad Canada is seeking a Bilingual Customer Service Representative for a remote position lasting 12 months. The role involves delivering exceptional service in the financial sector, with flexible hours and comprehensive training provided. Ideal candidates should be fluent in English and French, with experience in call centers or financial services.

Benefits

Comprehensive training program

Supportive management team

Collaborative team environment

Equipment provided

Qualifications

• Minimum 2 years experience in a call center or financial services.
• Fluent in English and French (mandatory).
• Prior experience in financial customer service preferred.

Responsibilities

• Serve as primary point of contact for customer service via phone.
• Conduct outbound calls for follow-up.
• Assist customers with troubleshooting and complaints.

Skills

Problem-solving

Communication

Bilingual (English and French)

Attention to detail

Tools

IVR systems

Job description

Do you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry? If so, this opportunity is tailored for you!

Position: Bilingual Customer Service Representative
Start Date: June 16th, 2025
Duration: 12-month contract
Days of Operation: Monday to Friday
Hours of Operation: Availability for 8:30am - 5pm shift OR 10:30am - 7pm shift
Salary: $25/hour
Location: Fully Remote


Advantages
We are excited to offer a temporary, full-time Bilingual Customer Service Representative position with an opportunity to get your foot in the door to a growing organization. Here’s what you can look forward to:

-Full-time hours!
-No weekends!
-Growing organization
-Comprehensive training program
-Supportive management team with an open-door policy
-Collaborative and energetic team environment
-Fully Remote
-Equipment provided


Responsibilities
As a Bilingual Customer Service Representative, you will serve as the primary point of contact for valued customers, providing exceptional service and support. Your key responsibilities will encompass:

-Delivering top-tier customer service via phone
-Responding to inbound customer inquiries
-Conducting outbound calls for follow-up purposes
- Assist customers with troubleshooting, promotions, and complaints
-Guiding customers through the application process
-Upholding company policies and standards

Qualifications
To excel in this Bilingual Customer Service Representative role, you possess the following qualifications:

-Fluent in English and French (mandatory)
-Minimum 2 years of experience in a call center environment OR a financial services company
-Prior experience in financial customer service (preferred)
-Exceptional problem-solving and communication skills
-Experience with IVR systems an asset
-Ability to work on multiple systems at one time
- High attention to detail
- Quiet office space free from distractions

Summary
If you are eager to embark on an exciting career journey and join a company that values its employees, we highly encourage you to apply. While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

1. Apply online!
2. Please submit your resume via email to [e-mail] with the subject stating your favourite movie and BCSR
3. Follow me on LinkedIn

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.