Bilingual Customer Service Representative

Prime Hires; London; On-site; Full time

Job summary

A leading company in the banking sector is seeking a Bilingual Service Availability Representative in London, ON. This entry-level position involves responding to colleague inquiries, documenting issues, and providing technical support. Candidates must be fluent in both French and English, possess strong computing skills, and be able to work independently as well as part of a team. This role offers a starting pay rate of $23.15 per hour and a contract period of 24 months with potential for conversion.

Qualifications

• Technical support or troubleshooting background.
• Typing speed of at least 30 WPM.

Responsibilities

• Respond to inbound colleague calls and emails.
• Document issues accurately and thoroughly in tickets.
• Analyze trends and suggest improvements.

Skills

Fluent in French

Fluent in English

Strong computing skills

Team player

Tools

Microsoft O365

Job description

Job Title: Bilingual Service Availability Representative

Location: London, ON (Onsite)

Contract Period: 24 months with potential for conversion

Pay Rate: Starting from $23.15 per hour

Job Responsibilities:

• Respond to inbound colleague calls and emails
• Document issues accurately and thoroughly in tickets
• Escalate and follow-up on issues with support groups and colleagues
• Identify and escalate outages with wide impact
• Analyze trends and suggest improvements, providing ongoing feedback
• Enhance support skills for various applications and tools

Qualifications:

• Fluent in French and English (read, speak, write)
• Strong computing and navigation skills
• Team player with the ability to work independently
• Proficient in Microsoft O365 (Word, Excel, PowerPoint, OneNote)
• Technical support or troubleshooting background
• Typing speed of at least 30 WPM
• Basic knowledge of PC hardware and components

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industry: Banking and Investment Banking