Bilingual Customer Service Representative

Bilingual Source; Burlington; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

A leading medical company in Burlington is seeking a Bilingual Customer Service Representative. The ideal candidate will thrive in a fast-paced environment and deliver exceptional service to patients and healthcare providers in both English and French. This hybrid role offers competitive pay and benefits while supporting a mission-driven organization focused on health and wellness.

Benefits

Full health, dental, and vision benefits

Opportunities for growth in the medical sector

Flexible hybrid work arrangement

Supportive, purpose-driven team environment

Qualifications

• Fluency in English and French (written and spoken) required.
• Minimum 2 years of customer service experience, ideally in healthcare.
• Must be able to work independently in a hybrid setting.

Responsibilities

• Respond to client inquiries in both English and French.
• Log interactions and maintain records in the CRM system.
• Collaborate with departments to deliver seamless service.

Skills

Communication

Problem-solving

Organizational skills

Tools

CRM systems

Microsoft Office Suite

Job description

This range is provided by Bilingual Source. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Direct message the job poster from Bilingual Source

Location: Burlington, ON (Hybrid: 3 days in-office, 2 days remote)

Industry: Medical / Healthcare

Salary: $50,000–$55,000 per year + Benefits

About the Opportunity

A leading medical company in Burlington is seeking a Bilingual Customer Service Representative to join their team. This is a hybrid role ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients and healthcare providers in both English and French.

This position plays a critical role in ensuring positive client experiences and supporting the operational excellence of a mission-driven organization focused on health and wellness.

Key Responsibilities

• Respond to inbound calls and emails in both English and French from clients, healthcare professionals, and internal teams
• Provide accurate product and service information while resolving inquiries efficiently
• Log interactions and maintain detailed records in the CRM system
• Collaborate with departments such as logistics, sales, and clinical teams to deliver seamless service
• Ensure all actions are compliant with healthcare regulations and company policies
• Assist in identifying areas for service improvement and contribute to client satisfaction initiatives

Qualifications

• Fluency in English and French (written and spoken) is required
• Minimum 2 years of customer service experience, ideally in healthcare, pharmacy, or medical services
• Strong communication, organizational, and problem-solving skills
• Proficient with CRM systems and Microsoft Office Suite
• Ability to work independently in a hybrid setting (must be available for in-office days in Burlington)

What’s Offered

• Competitive annual salary of $50,000–$55,000
• Full health, dental, and vision benefits
• Opportunities for growth in the medical sector
• A flexible hybrid work arrangement supporting work-life balance
• A supportive, purpose-driven team environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and General Business

• Industries

  Staffing and Recruiting, Medical Equipment Manufacturing, and Retail Health and Personal Care Products

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