Bilingual Customer Service Representative

Canon Canada; Brampton; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic team. This hybrid position offers the flexibility of working from home while maintaining essential in-office collaboration. You'll play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues promptly. With a focus on teamwork and a supportive work environment, this role provides an excellent opportunity for professional growth and development. If you are passionate about delivering exceptional customer service and thrive in a fast-paced setting, this is the perfect chance to make a significant impact in a reputable organization.

Benefits

Comprehensive health coverage plan

Life insurance and wellness programs

Paid Personal Time and Sick days

Matching RRSP contribution

Tuition Assistance Program

Free coffee and snacks

On-site cafeteria

Employee gym and fitness centre

Employee referral program

Community involvement

Qualifications

• Experience in customer service or call center roles is essential.
• Bilingual proficiency in French and English is required.

Responsibilities

• Respond to inbound calls and emails related to client inquiries.
• Maintain accurate records and documentation of account changes.

Skills

Bilingual (French & English)

Customer service skills

Organizational skills

Time-management techniques

Ability to work under pressure

Job description

Overview

Bilingual Customer Service Representative - Hybrid

Monday to Friday 8:30 am to 4:30 pm

• Do you have experience working in a customer service role?
• Are comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

Key Responsibilities

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Maintain knowledge and awareness of all company policies and procedures
• Follow all current departmental procedures, processes and methodologies
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, You Will Need:

• Customer service / call center experience
• Bilingual (French & English)
• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes

COVID-19 SAFETY PRECAUTIONS

• Canon is committed to the health and safety of our employees, customers and communities.
• By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

HYBRID WORK

• This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement