Bilingual Customer Service (EN / FR) - Work from home - for Roadside Assistance Company

Arise Virtual Solutions; Burlington; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company offers a work-from-home opportunity as a Bilingual Customer Service Support Agent. This role provides flexible scheduling and allows individuals to support clients remotely, ensuring smooth customer experiences in English and French. Ideal for motivated bilingual speakers looking for autonomy in their work.

Qualifications

• No degree necessary.
• Automotive knowledge beneficial but not required.

Responsibilities

• Provide bilingual support via outbound calls.
• Ensure a smooth and empathetic customer experience.
• Document customer issues and resolutions.

Skills

Bilingual (English/French)

Problem Solving

Communication

Self-Motivation

Empathy

Job description

Bilingual French-speaking Customer Service Support Opportunity

We are seeking bilingual French speakers to provide customer service support for a Roadside Assistance company. This work-from-home position offers flexible scheduling 24/7, including weekends, ideal for fluent bilingual speakers who can deliver excellent customer service in both French and English from the safety of their own home. This opportunity is facilitated through the Arise Platform.

The Arise Platform is an online portal connecting you to remote customer service roles with major brands. It allows you to support customers remotely, saving time and expenses associated with traditional work environments.

Various flexible opportunities are available immediately on the platform, including this bilingual roadside assistance role. You can start earning within a few weeks, servicing clients in the mornings, evenings, or at times most convenient for you. The role offers ample afternoon, evening, and night shifts for those interested in evening or night work.

While automotive knowledge is beneficial, it is not required to assist and reassure stranded drivers.

A typical day using the Arise Platform involves:

• Providing bilingual (English/French) support via outbound calls to customers, service providers, and partners.
• Ensuring a smooth and empathetic customer experience.
• Gathering and verifying customer information.
• Documenting issues, resolutions, and follow-up actions.
• Resolving customer inquiries accurately and efficiently on the first contact.

Requirements for success:

• Self-motivation and strong problem-solving skills.
• Patience and empathy.
• Excellent written, listening, and verbal communication skills.
• Ability to deliver friendly, knowledgeable customer service while navigating multiple systems efficiently.

No degree is necessary. This is a great work-from-home opportunity for anyone willing to invest in themselves and work on their own terms. You can choose to run your own customer support business or work as an agent for a Service Partner company on the platform.

Certification courses vary from a few days to six weeks, depending on the client program's complexity.

To get started:

• Register on the Arise Platform by clicking 'apply'.
• Select a client program.
• Enroll in a certification course to prepare for service.
• Review computer and equipment requirements at www.ariseworkfromhome.com/equipment.

This is an independent business opportunity, not an employment offer.