Bilingual Customer Service Coordinator (ECH-ON)

Echelon 56; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join an innovative and collaborative team as a Bilingual Customer Service Coordinator, where your skills in customer service and fluency in French will shine. In this dynamic role, you will be the first point of contact for brokers and insureds, providing prompt and friendly assistance while managing inquiries and complaints. This established company values your professional growth and offers a competitive compensation package, including benefits and a pension plan. If you're ready to drive your career forward in a supportive environment that champions trust and collaboration, this is the perfect opportunity for you.

Benefits

Competitive total compensation

Annual shared success program

Annual merit increases

Registered Pension Plan

Complimentary CAA Membership

Qualifications

• 1-3 years of experience in a Call Centre or Accounts Receivable.
• Fluency in French is essential for this role.

Responsibilities

• Provide accurate and friendly customer service to brokers and insureds.
• Manage incoming calls and resolve customer complaints professionally.

Skills

Fluency in French

Customer service

MS Office (Excel)

Problem-solving skills

Multi-tasking

Education

Post-secondary education in a related field

Job description

Bilingual Customer Service Coordinator (ECH-ON)

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results. We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it.

What You Will Do

• Provide prompt, accurate, and friendly customer service to our brokers and insureds
• Respond to general billing inquiries
• Process credit card payments and apply them to the policy administration system
• Manage a large number of incoming calls
• Handle and resolve customer complaints in a professional manner
• Keep detailed records of customer interactions in the policy administration system
• Adhere to set communication procedures, guidelines and policies

Who You Are

• 1-3 years experience in Call Centre environment and/or Accounts Receivable
• Post secondary education in a related field preferred
• Fluency in French is required
• Strong knowledge in MS Office skills - particularly Excel
• Strong problem solving skills, math skills; demonstrated logic and accuracy
• Ability to multi-task

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Registered Pension Plan with a matching contribution component
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.