Bilingual Customer Sales and Service Agent - Call Centre

Air Canada; Dorval; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading airline in Canada is looking for Customer Sales and Service Agents to provide exceptional customer service at their Contact Centre in Montreal. Candidates should have a high school diploma, be available for a 12-week training program, and possess strong communication skills. Bilingual candidates are preferred. This full-time position offers a starting salary of $17.75/hour and various employee benefits, including travel privileges.

Benefits

Staff travel privileges

Health and dental benefits

Training and development tools

Qualifications

• Candidates must pass a 12-week full-time paid training program.
• Availability to work in shifts.
• Must be eligible to work in Canada.

Responsibilities

• Answer calls promptly and courteously.
• Provide information about flights, fares, and special offers.
• Ensure customer satisfaction with timely resolutions.

Skills

Strong communication skills

Creative problem-solving

Effective multi-tasking

Punctuality and dependability

Education

High school diploma or equivalent

Job description

Overview

Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is a key point of contact for customers, and creating a great first impression is essential. If you love working with people and delivering memorable customer service, you could be a great fit.

Location: Montreal, QC, Canada (On-site) • Starting Salary: $17.75/hour • Branch: Contact Centers • Category: Unionized (UNIFOR) • Job type: Full-Time

What Your Day-to-day Looks Like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:

• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
• Ensure customer satisfaction by providing timely resolutions to customer inquiries

Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE

Your Benefits

As one of the leading employers in Canada, we offer a range of benefits including:

• Air Canada staff travel privileges for yourself and eligible persons after twenty-eight (28) weeks of service
• Wellbeing through a variety of benefit plans, including health and dental, for you and your family
• Training and development tools to help unlock your full potential

Qualifications

Skills and experience required

This role is vital for our client’s satisfaction. Therefore, we have a number of key criteria to ensure your success:

• High school diploma or equivalent
• Availability to attend and successfully pass an approximately twelve (12) week full-time paid initial training program
• Availability to work in shifts
• Strong communication skills (both written and verbal)
• Ability to find creative solutions to complex customer situations
• Effective multi-tasking ability with minimal supervision
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
• Candidates must be eligible to work in the country of interest; obtaining any required work permits/visas is the sole responsibility of the applicants

Linguistic Requirements

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Additional languages such as French, Spanish, Korean, Japanese, Cantonese, or Mandarin are a plus.

Preferred Competencies

• Customer service experience within a call centre
• Previous travel industry experience
• Working knowledge of computer applications and the Internet

Let Your Career Take Flight

Don’t miss this opportunity to be part of the growth and expansion of Canada’s largest airline. Consider joining Air Canada to advance your career.

Diversity and Inclusion

Air Canada is committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees’ unique contributions to the company’s success. As an equal opportunity employer, we welcome applications from all to help build a diverse workforce that reflects the diversity of our customers and communities.

Air Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.