BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE

Crown-Equipment-c6c33977; Montreal; On-site; CAD 52,000 - 55,000; Full time

Benefits offered by this job

Disability coverage

Pension plan

Training & development

Collaborative culture

Job summary

Crown Lift Trucks Canada is seeking a bilingual Customer Experience Representative to manage inquiries via phone, email and live chat, qualify leads and route them to the appropriate sales teams.

Based in Montreal (Saint-Laurent on-site), you will track customer interactions in CRM, collaborate with internal teams to ensure seamless support, and help grow opportunities through outbound calls while delivering accurate product information.

Qualifications

• Bilingual in French and English required.
• College Diploma is an asset.
• 2+ years of sales experience preferred; training provided.

Responsibilities

• Engage with customers via phone, email and live chat.
• Qualify incoming leads and connect with the right sales teams.
• Proactively generate new opportunities through outbound calls.
• Track and manage customer interactions in CRM.
• Follow up on leads and contribute to sales success.
• Provide accurate product and service information.
• Collaborate with internal teams for seamless customer support.

Skills

Bilingual French/English

CRM experience

Strong communication

Microsoft Office

Education

College Diploma

Tools

CRM software

Office software

Job description

BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE

Customer Experience Call Center Full Time Clerical Montreal, QC, CA

6 days ago Requisition ID: 1575

Salary Range: $52,000.00 To $55,000.00 Annually

Make an Impact

At Crown Lift Trucks, you’re not just taking a job, you’re building a career with a company that values innovation, teamwork, and excellence.

Join a Global Leader & Grow Your Career

Are you bilingual and passionate about delivering outstanding customer experiences? Looking to build a career with a company that invests in your growth?

Crown Lift Trucks Canada is looking for a motivated and customer-focused Bilingual Inside Sales Representative to join our dynamic and supportive team.

Crown Lift Trucks, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, our people are our strength and your success is our priority.

WHAT YOU’LL DO

• Engage with customers via phone, email and live chat
• Qualify incoming leads and connect them with the right sales teams
• Proactively generate new opportunities through outbound calls
• Track and manage customer interactions in CRM systems
• Follow up on leads and contribute to sales success
• Provide accurate product and service information
• Collaborate with internal teams to ensure seamless customer support

WHAT YOU BRING

• Bilingual in French and English (required)
• College Diploma, an asset
• 2+ years of working experience in sales preferred, however willing to train.
• Strong communication and relationship-building skills
• Comfortable using Microsoft Office and CRM tools
• Highly organized with strong time management abilities
• Self-driven, proactive, and results-oriented
• Ability to multitask and prioritize effectively
• Team player with the ability to work independently
• Fluency in English (advanced level) is required 50% of the time to communicate with the customers in other provinces in Canada, with whom communication is conducted exclusively in English.

WHY JOIN CROWN?

• Competitive Benefits Package:
• Short-term & long-term disability coverage
• Pension plan
• Ongoing training and professional development
• Supportive Culture:
• Collaborative, team-oriented environment
• Work with industry leaders and cutting-edge solutions

ADDITIONAL INFORMATION

Job location: On-site, Saint-Laurent

Schedule: Monday to Friday, 8:00 am to 4:30 pm

Position: Full Time, Permanent

At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.

We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.

This job posting is for an existing vacancy (not for a future candidate pool).

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.