Service Coordinator

GDI Ainsworth; Dartmouth; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental and medical benefits

RSP matching

Generous vacation

Hybrid working model

Job summary

GDI Ainsworth in Dartmouth, NS is seeking a Service Coordinator to support a fast-paced team. The role focuses on high-level customer service, scheduling and dispatching internal field staff to ensure timely service delivery.

You will interface with customers, coordinate with other departments, and maintain organized documentation to meet deadlines. Hybrid work options and comprehensive benefits are offered.

Qualifications

• 2 years related experience in a related environment (building automation knowledge asset).
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Proven systematic and organized approach to multi-tasking.
• Demonstrates ability to work independently to complete tasks with minimal supervision.
• Working knowledge of English; written and spoken.

Responsibilities

• Answer phones professionally within response time targets and document customer requests in service management system.
• Prioritize and dispatch work orders to field service personnel to meet quality and responsiveness targets.
• Interface with customers and other departments to ensure successful service delivery and issue resolution.
• Follow up with customers and technicians for additional information and documentation of work performed.
• Log field service procurement card purchases daily in the system.

Skills

Customer service

Dispatching

Multi-tasking

Communication

Independent work

Tools

JDE

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

GDI Ainsworth is looking for a Service Coordinator to support our dynamic fast-paced Dartmouth, NS team. The ideal candidate will be a motivated, high energy and flexible executive assistant with a "can do" attitude to take initiative and maintain organization. This position provides a high level of customer service support to external customers as well as scheduling and dispatching internal technical field staff.

Key Responsibilities:

• Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
• Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
• Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
• Follow up with customers and technicians when additional information is required, including documentation of service work performed.
• Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
• Estimate, Prepare and deliver Small Quotations
• Act in a professional manner to reflect positively on GDI Ainsworth.
• Timely processing of completed work orders.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.

Qualifications:

• 2 years relevant experience in a related environment. building automation (BAS) knowledge would be an asset.
• Proven ability to communicate effectively with a diverse group of internal and external individuals
• Proven systematic and organized approach to multi-tasking
• Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
• Working knowledge of the English language both written and oral.
• Demonstrated ability to meet deadlines and prioritize a heavy workload.
• Professional, friendly, exceptional interpersonal skills.
• Provides service to both internal and external customers

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits:

Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards:

Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility:

Hybrid working models, where applicable

Diversity:

An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.