Bilingual Customer Care Specialist (French & English)

Core-Mark; Milton; Presencial; CAD 31 000 - 44 000; Tempo integral

Resumo da oferta

Core-Mark is hiring a Customer Care Representative in Milton, Ontario. The role focuses on delivering excellent customer service across in-person, phone, and mail touchpoints, ensuring accurate order handling and timely responses.

Fluency in French and English is required, with training hours Monday–Friday and regular hours following. You will handle inquiries, pricing information, shipping dates, and credits, while maintaining records, processing reports, and supporting account resolution.

Qualificações

• Excellent communication skills.
• Ability to perform basic arithmetic operations.
• Accurate data entry under deadlines.
• Proficient with Microsoft Office programs.

Responsabilidades

• Responding to telephone, written, and in-person inquiries from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Conhecimentos

Customer service

Bilingual English/French

Typing 40 WPM

Data entry

Arithmetic

MS Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Core-Mark is hiring a Customer Care Representative in Milton, Ontario. The role focuses on delivering excellent customer service across in-person, phone, and mail touchpoints, ensuring accurate order handling and timely responses.

Fluency in French and English is required, with training hours Monday–Friday and regular hours following. You will handle inquiries, pricing information, shipping dates, and credits, while maintaining records, processing reports, and supporting account resolution.