Bilingual Customer Care Representative (Contract Position)

Stellantis; Windsor; On-site; CAD 28,000 - 30,000; Part time

Benefits offered by this job

Disability accommodation in hiring

Job summary

FCA Canada Inc. in Windsor, Ontario is seeking a Bilingual Customer Care Representative (contract position) to manage customer and dealer concerns at our customer contact centre.

Responsibilities include reading files, researching systems, coordinating with departments, and updating case records to ensure final resolution. The role requires English/French bilingualism, a college diploma or higher, strong communication, and proficiency with Microsoft Office.

Qualifications

• Bilingual (English/French) is required.
• College Diploma or higher completed education.
• Exceptional communication skills both written and verbal.
• Proficiency with all Microsoft Office applications.
• Must be Team oriented, self-motivated and customer focused.
• Legally eligible to work in Canada.
• Technically oriented and dedicated to providing first rate customer service.

Responsibilities

• Read the customer’s file in its entirety.
• Research all available systems to determine steps to respond to the customer’s concerns.
• Work with FCA Canada departments to ensure customer needs are met.
• Contact necessary parties to gather information, update Case file records, and document final resolution.
• Be committed to a team environment and provide extraordinary service and resourceful solutions.

Skills

Bilingual English/French

Communication skills

Team orientation

Customer service

Microsoft Office

Researching systems

Reading customer files

Legal eligibility to work in Canada

Education

College Diploma or higher

Tools

Microsoft Office

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include

• Reading the customer’s file in its entirety
• Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• Working with various departments within FCA Canada to ensure the customer’s needs are met
• Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

The position is for an existing vacancy.

The pay for this position is $20 to $22 per hour.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications

• Must be Bilingual (English/French)
• College Diploma or higher completed education
• Exceptional communication skills both written and verbal
• Proficiency with all Microsoft Office applications
• Must be Team oriented, self-motivated and customer focused
• Legally eligible to work in Canada
• Technically oriented and dedicated to providing first rate customer service