Bilingual Customer Care Representative (Contract Position)

Stellantis NV; Canada; Hybrid; CAD 28,000 - 30,000; Full time

Job summary

FCA Canada Inc. is seeking a Bilingual Customer Care Representative (contract) to manage customer and dealer concerns at our contact centre in Canada.

Responsibilities include reviewing files, researching systems, and coordinating with multiple departments to meet customers’ needs. The role requires English/French bilingualism, a college diploma, strong written and verbal communication, and proficiency with Microsoft Office.

Qualifications

• Bilingual English and French required.
• College diploma or higher completed.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Team-oriented, customer-focused attitude.
• Legally eligible to work in Canada.
• Technically oriented and able to provide first-rate service.

Responsibilities

• Read the customer’s file in its entirety.
• Research all systems to determine steps needed to respond to concerns.
• Collaborate with FCA Canada departments to meet customer needs.
• Update case records as the file progresses and document final resolution.
• Provide extraordinary service and resourceful solutions at the contact centre.

Skills

Bilingual English/French

Exceptional communication skills

Team oriented

Education

College Diploma or higher

Tools

Microsoft Office

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include

• Reading the customer’s file in its entirety
• Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• Working with various departments within FCA Canada to ensure the customer’s needs are met
• Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

The position is for an existing vacancy.

The pay for this position is $20 to $22 per hour.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications

• Must be Bilingual (English/French)
• College Diploma or higher completed education
• Exceptional communication skills both written and verbal
• Proficiency with all Microsoft Office applications
• Must be Team oriented, self-motivated and customer focused
• Legally eligible to work in Canada
• Technically oriented and dedicated to providing first rate customer service