Bilingual Customer Care Representative

Uphealth; Burnaby; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Full benefits

Extended health care

Dental care

Vacation

Job summary

Uphealth is seeking a dedicated Care Team associate in Burnaby to deliver excellent customer service mainly by phone and messaging. You will process orders, handle customer requests with ownership and urgency, and strive to create personalized experiences for every interaction.

The role requires strong communication, the ability to juggle calls, emails, texts, and live chats, fast data entry, and a proactive problem-solving approach.

Qualifications

• Strong verbal communication skills and adaptability.
• Ability to handle multiple channels including calls, emails, texts, and live chats.
• Attention to detail with fast, accurate data entry.
• Fluent in French is mandatory.

Responsibilities

• Process orders and customer requests with ownership and urgency.
• Provide excellent customer service mainly over the phone and messaging platforms.
• Deliver a personalized customer experience for every interaction.

Skills

Verbal communication

Positive attitude

Rapport building

Multichannel support

Data entry

Problem solving

Computer skills

Customer service experience

Healthcare retail experience

French fluent

Job description

Our client offers clinically proven personal care products and medications prescribed by Canadian physicians and dispensed by licensed pharmacists. They are looking for a dedicated candidate to join their Care Team and provide excellent customer service, mainly over the phone and messaging platforms, while delivering a personalized customer experience.

The successful candidate will process orders and customer requests with a strong sense of ownership and urgency, ensuring a seamless and positive experience for each interaction.

Qualifications:

• Strong verbal communication skills, capable of adapting to a wide range of customer needs.


• Brings an energetic, positive outlook with a passion for helping others.


• Able to quickly build rapport through conversation and provide a personalized experience.


• Ability to handle multiple priorities, including phone calls, emails, text messages, and live chats, while maintaining speed and accuracy.


• Strong attention to detail with fast and accurate data entry skills.


• A natural problem solver with the ability to learn quickly in a dynamic, fast-paced environment.


• Proficient with computers and comfortable using company-specific software programs.


• Previous experience in a customer service or telemarketing role is preferred.


• Experience in healthcare retail sales is an asset.


• Fluent in French is mandatory.

This position is full time. The hourly wage is $19/hour. Full benefits, Extended Health care, Dental care and vacation is offered.

Schedule is Monday to Friday in their Burnaby office with flexibility to work weekends if necessary. They offer an amazing culture in the office.