Bilingual Customer Care Rep (French)

Dynacare; London; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading health service provider in London, Ontario is seeking a Bilingual Customer Care Representative to enhance customer experience. You will be the face of the organization, helping Canadians with care and wellness solutions. This permanent full-time role offers hybrid work and requires a strong commitment to customer service. The ideal candidate is bilingual in French and possesses excellent interpersonal skills, with a focus on supporting clients effectively.

Benefits

Health and wellness benefits program

RRSP match benefits

Employee stock purchase program

Collaboration in a diverse workforce

Qualifications

• You have empathy and keep your composure when dealing with difficult customers.
• You are a get-up-and-go type when it comes to multi-tasking and prioritizing.
• Strong interpersonal skills required to succeed in a collaborative working environment.
• Proven problem-solving skills.

Responsibilities

• Accurately complete data entry for orders via fax, telephone or email.
• Receive and process Customer Service calls professionally.
• Ensure effective, courteous communication with all clients.
• Respond to customer inquiries ensuring effective resolution.
• Work closely with Customer Service Manager on process improvements.

Skills

Strong written and verbal communication skills

Bilingual in French

Empathy and composure

Multi-tasking and prioritizing

Proficiency in MS Office Suite

Strong keyboarding skills

Interpersonal skills

Customer centric approach

Problem-solving skills

Education

Completion of secondary-school level education

Community College diploma

Tools

Microsoft Office (Excel and Word)

AS/400 Operating System

Omnitech

CISCO Call Center platforms

Medical terminology

Job description

A leading health service provider in London, Ontario is seeking a Bilingual Customer Care Representative to enhance customer experience. You will be the face of the organization, helping Canadians with care and wellness solutions. This permanent full-time role offers hybrid work and requires a strong commitment to customer service. The ideal candidate is bilingual in French and possesses excellent interpersonal skills, with a focus on supporting clients effectively.