Bilingual Credit Management Resolution Officer

RBC; Montreal; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated officer for their Credit Management team. This full-time role emphasizes exceptional client experiences and financial advice. You will engage with clients through calls, providing tailored solutions and support. The position offers flexible work arrangements and the opportunity to thrive in a dynamic, collaborative environment. Join a team that values growth, inclusivity, and community impact, while helping clients navigate their financial needs effectively.

Benefits

Comprehensive Total Rewards Program

World-class training in financial services

Excellent career development opportunities

Supportive leadership

Flexible work arrangements

Qualifications

• Proven skills in communication and problem resolution.
• Ability to build rapport and offer tailored solutions.

Responsibilities

• Engage with clients regarding outstanding payments.
• Educate clients on credit solutions and negotiate payment arrangements.

Skills

Interpersonal Skills

Communication Skills

Problem Resolution

Bilingualism (English and French)

Negotiation Skills

Job description

Job Summary

Job Description

What is the opportunity?

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust, come build a long-term career with RBC. This is a full-time, shift-oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and support your success in this critical role.

National Opportunity for qualified Bilingual Candidates outside of Centre Locations / Opportunité nationale pour les candidats bilingues qualifiés à l’extérieur des centres

What will you do?

• Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts.
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation.
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

Must-have

• Proven interpersonal, communication, and problem resolution skills.
• Ability to build rapport while offering the right solutions for our clients while mitigating risk.
• Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST.

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions.
• Negotiation skills.
• Experience working in a team and metrics-based performance environment.
• Previous experience working in a Contact/Call Centre and in a fast-paced financial and/or service industry.
• Fluency in Cantonese and/or Mandarin to serve clients in the community with those language needs.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
• World-class training in financial services.
• Excellent career development opportunities across various roles and locations.
• Supportive leaders who foster your growth through coaching and development opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.

RBC is committed to supporting flexible work arrangements when and where available, conditional on employees meeting technological and confidentiality requirements (e.g., private space, internet connectivity). Details to be discussed with the Hiring Manager.

HYBRID

Job Skills

Additional Job Details

Address: 7101 AV DU PARC, MONTRÉAL

City: MONTRÉAL

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-09

Application Deadline: 2025-05-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We support our employees to perform at their best, collaborate effectively, innovate, and grow professionally, fostering a workplace based on respect, belonging, and opportunity for all.

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