Bilingual Credit Management Resolution Officer

Royal Bank of Canada>; Halifax; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Join a leading financial institution as an Officer within the Credit Management and Recoveries team, where you will provide exceptional client experiences and financial advice. This full-time position requires strong communication skills and offers flexible working arrangements, providing an opportunity to make a significant impact on clients’ financial well-being.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Career development opportunities

World-class training program in financial services

Qualifications

• Proven interpersonal, communication, and problem resolution skills.
• Ability to build rapport with clients.
• Flexibility to work various shifts.

Responsibilities

• Engage with clients through outbound calls regarding payments.
• Educate clients on credit solutions and negotiate arrangements.
• Resolve problems at the first point of contact.

Skills

Interpersonal skills

Communication

Problem resolution

Bilingualism (English and French)

Job description

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

• Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

• Proven interpersonal, communication and problem resolution skills
• Ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact / Call Centre and in a fast paced financial and / or service industry
• F luency in Cantonese and / or Mandarin in order to serve our clients in the community with those language speaking needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

HYBRIDENT

Job Skills

Additional Job Details

Address :

City : MONTRÉAL

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Posted Date : 2025-05-09

Application Deadline :

2025-09-30

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .