Bilingual Content Manager

Haventree Bank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Haventree Bank is seeking a Bilingual Content Manager to shape and execute the bank’s content strategy in English and French. You will write, edit, and manage high-quality content, ensure translation standards and regulatory compliance, and collaborate with cross-functional teams and external agencies.

You will lead long-form content initiatives, manage the content calendar, and optimize digital content for SEO and AI discoverability across audiences.

Qualifications

• 5+ years of experience as a copywriter or communications specialist, preferably in financial services.
• Multi-channel communication experience (web, print, mobile, email, SMS, mail) in B2B and B2C.
• Knowledge of translation workflows and regulatory requirements.

Responsibilities

• Write and edit original copy aligned with Haventree Bank's brand voice.
• Oversee bilingual English/French content, ensuring translation accuracy for the Enterprise.
• Manage content across departments touching borrowers, brokers, depositors and internal audiences.

Skills

Bilingual English/French

Strong written/verbal communication

Content strategy

Education

Bachelor's degree in English, Communications or Media Studies

Tools

Contentful CMS

Job description

Haventree Bank is a Schedule I Canadian bank dedicated to advancing financial security and upward mobility for Canadians underserved by traditional financial services. Through our broker-distributed alternative mortgage and GIC solutions, as well as our growing digital banking platform, we provide straightforward products that support long-term financial well-being and meaningful growth.

As a CDIC-insured, federally regulated bank, we offer the trust and stability of a traditional financial institution while embracing the innovation and customer-first mindset of a modern digital bank.

If you're looking for a place where your work has a direct impact, your ideas are valued, and innovation is encouraged, Haventree Bank is the place for you.

Position Summary:

Reporting to the Director, Marketing, the Bilingual Content Manager will play a pivotal role in shaping and executing the Bank’s content strategy in both English and French. You will be responsible for creating, editing, and managing high-quality, original content that aligns with the brand voice and strategic objectives. You will oversee the end-to-end content lifecycle, ensuring all materials meet translation standards, regulatory requirements, and internal approval processes. Your work will span multiple audiences requiring close collaboration with cross-functional teams, freelance writers, graphic designers, and external agencies. In this role, you will lead the development and execution of long-form content initiatives, manage the content calendar, and ensure all digital content is optimized for SEO and AI discoverability.

Major Duties & Responsibilities:

• Writing and editing original copy that is accurate, well-researched, and aligned with Haventree Bank’s brand voice.
• Ensure adherence to French/English translation requirements for the Enterprise
• Manage, coordinate and maintain the copy content needs across departments that touch borrower, broker, depositor and internal audiences.
• Ensure copy is reviewed by appropriate stakeholders, and feedback approvals are tracked for audit purposes.
• Adhere to any compliance, copyright, and advertising regulations or legislation
• Lead the strategy & execution for Haventree Banks long form content, including ownership of content calendar, collaborating with freelance writers as needed, working with cross-functional teams to deliver on opportunities.
• Collaborate with Social Media & Communications Manager on integrated content programs.
• Ensure web content is SEO/AI optimized
• Collaboration with Graphic Designers and agencies to ensure long form content has appropriate visuals to support.

Qualifications & Experience:

Degrees, Diplomas & Certifications:

• The position requires a bachelor’s degree in English, Communications or Media Studies or an equivalent level of education and work experience

Years and Range of Experience Required to Perform the Job:

• At least 5 years of experience as a copywriter or communications specialist preferably within the Mortgage industry (or financial services). The position requires strong written and verbal communication skills and exceptional presentation skills.
• Well-rounded understanding of multi-channel communication strategy (Web, print, mobile, email, SMS, mail) in both a B2B and B2C environment
• Contentful or similar Content Management System is an asset.
• Detail-oriented and well organized
• Able to perform well in a fast-paced operation, and with repetitive tasks
• Multi-task, with the ability to deal with deadline pressures
• Excellent oral and written communication skills and interpersonal skills
• Must be bilingual in French and English

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

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• Haventree Bank embraces equal opportunity, diversity, and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting [e-mail]