Operational Risk Analyst

Haventree Bank; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Haventree Bank is seeking an Operational Risk Analyst to support the first line of defense within the COO organization by identifying, assessing, monitoring, and managing operational risks across the Bank’s products, services, business processes, systems, third-party relationships, and client channels.

The role supports the execution of the Operational Risk Management Framework through risk assessments, issue management, incident reporting, remediation tracking, and management reporting.

Qualifications

• University degree or equivalent.
• At least 3 years in a banking environment.
• Experience in change management, business continuity, control analysis and risk governance in a non-prime mortgage environment.
• Solid understanding of OSFI and FCAC regulations for mortgage lending/servicing.
• Strong interpersonal and communication skills.
• Detail oriented with ownership mindset.
• Self-motivated; able to work independently and with a team.
• Proficient in MS Office and working knowledge of Salesforce platforms.

Responsibilities

• Support first-line operational risk management across the COO organization for products, services, processes, systems and client channels.
• Assist with risk and control assessments and risk mitigation action plans.
• Identify, assess and monitor operational risks, control gaps and process weaknesses.
• Support issue management, remediation tracking and incident reporting.
• Help drive business initiatives and system changes from an operational risk perspective.
• Ensure alignment with regulatory, policy and governance requirements including OSFI, FCAC, privacy and third-party risk.
• Monitor regulatory developments and assess impacts on mortgage lending and servicing.
• Prepare risk reporting, KRIs and management reporting.
• Coordinate documentation for audits and regulatory examinations, including remediation tracking.
• Provide training and guidance on operational risk and regulatory compliance.

Skills

Interpersonal skills

Education

University degree or equivalent

Tools

MS Office

Salesforce

Job description

Haventree Bank is a Schedule I Canadian bank dedicated to advancing financial security and upward mobility for Canadians underserved by traditional financial services. Through our broker-distributed alternative mortgage and GIC solutions, as well as our growing digital banking platform, we provide straightforward products that support long-term financial well-being and meaningful growth.

As a CDIC-insured, federally regulated bank, we offer the trust and stability of a traditional financial institution while embracing the innovation and customer-first mindset of a modern digital bank.

If you're looking for a place where your work has a direct impact, your ideas are valued, and innovation is encouraged, Haventree Bank is the place for you.

Position Summary:

Reporting to the Manager, Operational Risk, the Operational Risk Analyst supports the first line of defense within the COO organization by identifying, assessing, monitoring, and managing operational risks across the Bank’s products, services, business processes, systems, third-party relationships, and client channels. As the Bank expands its offerings and delivery channels, the role supports the execution of the Operational Risk Management Framework through risk assessments, issue management, incident reporting, remediation tracking, and management reporting. The role works closely with COO business stakeholders to strengthen controls, identify process gaps, support business initiatives, and promote effective risk management practices while helping ensure alignment with applicable regulatory, policy, and governance requirements.

Major Duties & Responsibilities:

• Support first-line operational risk management across the COO organization, including products, services, processes, systems, third-party relationships, and client channels.
• Assist with risk and control assessments, including Business Unit Risk Assessments and Risk Mitigation Action Plans.
• Identify, assess, and monitor operational risks, control gaps, process weaknesses, and emerging issues.
• Support issue management, remediation tracking, incident reporting, root cause analysis, and timely escalation.
• Support business initiatives, product/channel expansion, system changes, and process improvements from an operational risk perspective.
• Help ensure alignment with applicable regulatory, policy, and governance requirements, including OSFI, FCAC, AML/ATF, privacy, consumer protection, third-party risk, operational resilience, and business continuity expectations.
• Monitor regulatory developments and assess impacts to mortgage lending and servicing operations.
• Prepare risk reporting, key risk indicators (KRIs), regulatory issue tracking, and management reporting.
• Coordinate documentation and evidence for audits, compliance reviews, and regulatory examinations, including remediation tracking.
• Provide training and guidance to stakeholders on operational risk and regulatory compliance.

Qualifications & Experience:

Degrees, Diplomas & Certifications:

The position requires a university degree or equivalent

Years and Range of Experience Required to Perform the Job:

• The position requires at least 3 years’ experience working in a Banking environment
• Experience in change management, business continuity, control analysis and risk governance in a non-prime mortgage environment
• Solid understanding of OSFI, FCAC regulations and guidelines relating to mortgage lending/servicing
• Strong interpersonal and communication skills
• Detail oriented with a high level of intellectual curiosity and strong sense of ownership
• Self-motivated with the ability to work both independently and with the team
• Comfortable using multiple system platforms simultaneously; Proficient in MS Office and working knowledge of Salesforce platforms

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

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• Haventree Bank embraces equal opportunity, diversity, and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting [e-mail]