Bilingual Contact Centre Agent

Epiq Company; Ottawa; Hybrid; CAD 38,000 - 46,000; Full time

Job summary

Epiq in Ottawa offers a remote, full-time Bilingual Contact Centre Agent role. You will deliver customer service in English and French, handling inquiries, resolving issues, and maintaining professional etiquette across channels.

Requires a high school diploma or equivalent with 2+ years in customer service; a bachelor's degree is preferred. Strong communication and multilingual abilities are essential for success.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 2 years in customer service or related field.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Skills

Communication

Contact Center Services

Customer Inquiries

Customer Satisfaction

Customer Service

Detail-Oriented

Listening Effectively

Multilingual Communications

Professional Etiquette

Written Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

## Bilingual Contact Centre AgentApply: Remote: Work from Home Full-Time: CAN-Ottawa-ON-220 Laurier Ave West: Full time: Posted Today: R0035314At **Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions, **relentless service** sets the bar, and we **thrive on big challenges** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, **you’ll do the most meaningful work of your career** and see your impact at scale.**Job Description:**# **Job Summary**The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.**Essential Job Responsibilities*** Provide customer service and support in multiple languages.* Handle customer inquiries and ensure customer satisfaction.* Resolve customer issues and provide accurate information.* Maintain professional etiquette and effective communication.* Collaborate with team members to ensure efficient operations.**Qualifications & Requirements****Education:*** High school diploma or equivalent required; bachelor's degree preferred.**Experience:*** Minimum of 2 years in customer service or a related field.**Skills:*** Communication* Contact Center Services* Customer Inquiries* Customer Satisfaction* Customer Service* Detail-Oriented* Listening Effectively* Multilingual Communications* Professional Etiquette* Written Communication**Certifications:*** Required: None* Preferred: Telecommunications Management Professional (TMP)**Physical Requirements:*** Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.Your specific salary will be determined based on several factors:* **Location-based market rate** for the role* **Your abilities** in relation to the job specification* **Performance** during screening and interview* **Pay parity** with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.**Epiq Leadership Compass****Fosters Relationships & Collaboration**Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.* Build trust-based partnerships* Nurture long-term relationships* Remove collaboration barriers* Celebrate cross-team success**Engages & Influences**Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.* Use storytelling to build buy-in* Align communication with organizational goals* Guild alignment through strong engagement**Maximizes Performance**Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.* Use data to identify improvement opportunities* Make informed decisions* Align team goals with boarder strategy* Empower teams to manage their own goals* Translate vision into clear priorities* Prepare for disruptions with strong change management**Achieves Operational Success**Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.* Improve workflows for team efficiency* Use clear documentation and expectations* Resolve issues quickly using data and feedback**It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.**