Bilingual Contact Centre Agent

Epiq; Ottawa; In loco; CAD 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Epiq in Ottawa, Canada, is seeking a Bilingual Contact Center Agent to deliver customer service in multiple languages. You will handle inquiries, resolve issues, and maintain professional etiquette to ensure high satisfaction.

This role requires at least a high school diploma and 2 years in customer service, with strong communication and multilingual abilities. The position emphasizes teamwork, accuracy, and good listening.

Competenze

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 2 years in customer service or a related field.
• Strong communication and multilingual capabilities.

Mansioni

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Conoscenze

Communication

Multilingualism

Customer Service

Detail-Oriented

Active Listening

Written Communication

Professional Etiquette

Problem Solving

Teamwork

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Descrizione del lavoro

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job SummaryThe Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.Essential Job ResponsibilitiesProvide customer service and support in multiple languages.Handle customer inquiries and ensure customer satisfaction.Resolve customer issues and provide accurate information.Maintain professional etiquette and effective communication.Collaborate with team members to ensure efficient operations.Qualifications & RequirementsEducation:High school diploma or equivalent required; bachelor's degree preferred.Experience:Minimum of 2 years in customer service or a related field.Skills:CommunicationContact Center ServicesCustomer InquiriesCustomer SatisfactionCustomer ServiceDetail-OrientedListening EffectivelyMultilingual CommunicationsProfessional EtiquetteWritten CommunicationCertifications:Required: NonePreferred: Telecommunications Management Professional (TMP)Physical Requirements:Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.