Bilingual Communication Specialist (Hybrid/Remote)

Credit Counselling Society; Ottawa; Remote; CAD 61,000 - 69,000; Full time

Benefits offered by this job

Three weeks vacation to start and CCS‑

CCS days to use at your discretion

Sick/Personal Days

Health and dental coverage

Health Spending Account

Wellness Spending Account

Employer matching pension up to 5%

Annual bonus upon client satisfaction

Educational reimbursements

Bilingual Credit of $800 annually

Employee development program

Paid day off for moving or marriage

Employee and family assistance program

Job summary

Credit Counselling Society is seeking a Communication Specialist to craft compelling written collateral including blog articles, media pitches, press releases, brochures, presentations, video scripts, and social posts. You will help align these efforts with the organization’s marketing and awareness strategy, working closely with the Marketing & Community Engagement team.

The role requires bilingual English/French communication skills, a related degree, and 2–3 years in communications and 3–5

Qualifications

• Fluency in English and French, both written and verbal.
• Post-secondary degree or diploma in a related field such as business or communications.
• Three to five years of experience in personal finance or credit industry.
• Two to three years of experience in communications, writing, or journalism.
• Experience in media relations is an asset.
• Excellent oral and exceptional written communication skills.
• Strong interpersonal skills and attention to detail.
• Well-organized and self-motivated.
• Ability to maintain confidentiality.
• High proficiency in MS Office (Word, Excel, PowerPoint, Publisher).
• Good understanding of and interest in multiple social media platforms.

Responsibilities

• Create compelling written collateral (blog articles, media pitches, press releases, brochures, presentations, video scripts, social posts).
• Produce content that resonates with Canadians and supports the marketing and awareness strategy.
• Collaborate with the Marketing & Community Engagement team to increase awareness and consumer interaction.

Skills

Bilingual English/French

Excellent written communication

Media relations experience

Social media familiarity

Organizational skills

Attention to detail

MS Office proficiency

Education

Post-secondary degree in business or communications

Tools

Microsoft Word

Excel

PowerPoint

Publisher

Job description

What This Role Involves:

The Communication Specialist is the ‘voice’ of CCS, putting into words the great work that we do in a way that resonates with Canadians. Your role will be to use your financial industry knowledge to create compelling written collateral in the form of blog articles, media pitches, press releases, brochures, presentations, video scripts, and social media posts to increase awareness, consumer interaction, and knowledge, consistent with our overall marketing and awareness strategy. Your role is a key component of our overall marketing and awareness strategy, working collaboratively with other members of the Marketing & Community Engagement team.

What We Have To Offer:

The starting salary range for this role is $60,840 - $68,848, subject to change based on previous education, experience, and market location.

In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions! It’s important to us that every member of our team feels safe, supported, and respected at work.

We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!

In addition to a great workplace culture, our employee experience and compensation package includes:

• Threeweeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.
• A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.
• A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries).
• A $1,000 annual bonus upon the organization achieving our Client Satisfaction goals.
• Educational reimbursements (up to $2,500/year).
• Roles which require a team member to speak both French and English will qualify for a Bilingual Credit, valued at $800 annually and paid on a prorated bi-weekly basis.
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

• Fluency in both English and French, in written and verbal communication.
• Post-secondary degree or diploma in a related field is required, ideally in a related field such as business or communications.
• Three to five years of experience in either the personal finance or credit industry is a requirement for this role.
• Two to three years of experience in communications, writing, or journalism.
• Previous experience working in a media relations capacity is an asset.
• Excellent oral and exceptional written communication skills.
• Strong interpersonal skills and attention to detail.
• Well-organized and self-motivated.
• Ability to maintain confidentiality.
• High proficiency in computer office applications (e.g. Microsoft Office Products like Word, Excel, PowerPoint, Publisher).
• Good understanding of and interest in multiple social media platforms (e.g., X, Facebook, Pinterest, Instagram, TikTok).

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities. Please see our Commitment to Equity, Diversity, and Inclusion for more details.

Work Environment:

• Full-time, predominately remote position (within Canada).
• If located near a CCS office, employees will be asked to work in‑office up to two days per week.

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.

Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.

Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration. Thank you for your interest!

Keywords: credit, non-profit, not for profit, banking, finance, great place to work, media, blog, content writing, public relations, French, debt help, hybrid, remote