Bilingual Collections Representative (English/French)

Nissan Motors; Mississauga; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Collections Representative, where you will play a crucial role in managing collections and enhancing customer relationships. This position offers a unique opportunity to leverage your bilingual skills while contributing to the company's mission of revolutionizing mobility. You will enjoy a hybrid work environment, career growth opportunities, and a comprehensive benefits package. Be part of a diverse team that values innovation and inclusion, where your contributions will make a real impact in shaping the future of the automotive industry. Fuel your career with purpose and passion at this renowned industry leader.

Benefits

Comprehensive Benefits Package

Employee Lease Program

Vehicle Purchase Program

Parental Leave

Retirement Savings

Mental Health Support

Qualifications

• Excellent English and French communication skills required.
• Experience in Collections or Accounts Receivables is preferred.

Responsibilities

• Conduct collection calls and manage past due accounts.
• Provide customer service and resolve discrepancies effectively.
• Finalize vendor invoices and ensure accuracy in processing.

Skills

Bilingual Communication (English and French)

Customer Service

Analytical Skills

Multi-tasking

Education

University Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location(s): Mississauga, Ontario *Head Office

Job Schedule: Full-time. Hybrid (3 days in-office at Headquarters)

Degree Level: Bachelor.

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

We are currently looking for a Bilingual Collections Representative to join our team in Mississauga, HQ.

A Day in the Life:

• Collection calls and/or correspondence on past due accounts greater than 5 days.
• Provide customer service regarding collection issues, process, and review account adjustments, and resolve client discrepancies.
• Finalize vendor invoices – Once approved invoices are received from supervisors; ensure accuracy of information input by vendor. Forward correctly completed invoices to accounts payable to issue payment and to internal processing department to post to appropriate accounts. Log all vendor invoices on monthly and yearly trackers – ensure spreadsheet functionality to provide summary for management.
• Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers, and team on a daily basis.
• Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
• Answers incoming calls from customers and dealers regarding inquiries.
• Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
• Perform other assigned tasks and duties necessary to support the Collections department.

Who We’re Looking for:

• Excellent English and French communication skills, both verbal and written
• University degree is preferred.
• Experience working in Collections OR Accounts Receivables
• Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
• Able to multi-task, good analytical skills and have an eye for detail and accuracy.

What You’ll Look Forward to as a Bilingual Collections Representative at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: Life at Nissan

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.