Bilingual Client Support & Admin (Hybrid)

CanCap Management Inc.; Mississauga; Hybrid; CAD 30,000 - 34,000; Full time

Job summary

CanCap Group is seeking a Bilingual Client Support Admin and Servicer in Mississauga, hybrid 50% in-office and 50% remote. The role supports Business Banking customers with post-sales activities, document coordination, and client servicing.

You will gather documentation, provide recommendations, and liaise with internal partners to ensure accurate, compliant servicing. The ideal candidate has at least 1 year in customer accounts, strong admin and service skills, and the ability to multi-task

Qualifications

• 1 year of experience in handling customer accounts
• Strong administrative and customer service experience
• Strong problem solving skills sufficient to address client and operational issues in a timely and effective manner
• Strong influencing and negotiating skills to respond professionally to objections and offer resolutions
• Organized and detail oriented to manage high volumes of information
• Well-developed ability to multi-task

Responsibilities

• Validate applications for all Small Business banking, including but not limited to reviewing business documentation, validate customer information and ensure compliance with AML policies
• Engage in client interactions via phone, email with customers and/or internal partners to coordinate and execute documentations related to new accounts, change to account information, signing authorities, GICs, credit documentation and cash management products
• Support back-end applications from small business banking by reviewing and ensuring all documentation is in compliance with AML policies
• Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions and record servicing activities in appropriate tool(s) accurately.
• Offer solutions, resolve and/or escape client issues and concerns to leadership and/or appropriate parties without delays.
• Build strong partnerships by working closely client groups/partners to ensure seamless customer experience
• Accountable for accurately capturing and validating clients’ financial information, ensuring all documentation is completed in accordance with policies and procedures
• Ensure that all internal interactions with clients reflect all standards, policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.

Skills

Customer service

Administrative support

Multi-tasking

Problem solving

Communication

Job description

CanCap Group is seeking a Bilingual Client Support Admin and Servicer in Mississauga, hybrid 50% in-office and 50% remote. The role supports Business Banking customers with post-sales activities, document coordination, and client servicing.

You will gather documentation, provide recommendations, and liaise with internal partners to ensure accurate, compliant servicing. The ideal candidate has at least 1 year in customer accounts, strong admin and service skills, and the ability to multi-task