Bilingual Client Service & Benefits Coordinator

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Ottawa; Hybrid; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career Development

Health & Dental Benefits

Volunteer Day

Pension Plan

Employee Discounts

ERGs & Mentorship

Job summary

Canada Life in Ottawa, ON is seeking a Service Support Associate to support the Client Service team with administrative and service tasks, coordinating with Plan Administrators, Advisors, clients and internal partners to maintain benefits plans. The role requires bilingual (French and English) and strong MS Office skills to deliver an outstanding client experience.

The base salary ranges from $45,600 to $68,400 annually and is complemented by rewards, benefits, and career development

Qualifications

• Bilingualism (French and English) required to serve clients in English and French.
• Strong customer service mindset with attention to detail.
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as a key liaison between clients, advisors, and internal head office departments to support timely resolution of inquiries and requests.
• Respond to routine client requests, including administrative updates, and claims-related inquiries.
• Assist in the implementation and processing of employee benefit plan changes and updates.
• Coordinate the ordering and distribution of employee booklets, contracts, enrolment materials, and other plan-related documents.
• Support the Client Service team in preparing presentations, reports, and client meeting materials.
• Prepare, edit, and maintain a variety of documents, including client correspondence and administrative guides.
• Provide administrative support that enhances the client experience and supports the team.
• Collaborate with colleagues and provide backup support across the team.

Skills

Bilingual, French & English

Customer service mindset

Attention to detail

Organizational skills

Tools

Microsoft Office (Word/Excel/PowerPoint/Outlook)

Job description

Canada Life in Ottawa, ON is seeking a Service Support Associate to support the Client Service team with administrative and service tasks, coordinating with Plan Administrators, Advisors, clients and internal partners to maintain benefits plans. The role requires bilingual (French and English) and strong MS Office skills to deliver an outstanding client experience.

The base salary ranges from $45,600 to $68,400 annually and is complemented by rewards, benefits, and career development