Bilingual Client Service Associate (Pension)

Bilingual Source; Toronto; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Three weeks vacation + floater days

Employer-supported professional devl.

Public sector stability

Downtown Toronto location

Job summary

Bilingual Source is assisting a public sector pension organization in downtown Toronto to hire a Bilingual French/English Client Service Associate. This permanent role focuses on delivering expert guidance to members through every stage of the pension journey, not a traditional call centre.

You will build trust, explain pension options, support inquiries via phone, email, and occasional in-person visits, and collaborate with internal teams.

Qualifications

• Fluency in both French and English is required.
• Experience in pension administration, preferably in a Defined Benefit environment.
• Strong client service and relationship management skills.
• Ability to explain complex pension information clearly and professionally to members.
• Willingness to pursue professional pension designations is encouraged.

Responsibilities

• Deliver bilingual client service via phone, email, and occasional in-person interactions.
• Support members through all stages of the pension lifecycle.
• Explain retirement options, pension buybacks, transfers, survivor benefits, statements, and online services.
• Analyze member needs and recommend tailored solutions.
• Resolve inquiries from initial contact through to completion while ensuring a strong client experience.
• Collaborate with internal teams to provide seamless service and timely resolutions.
• Identify opportunities to improve processes and enhance the member experience.
• Participate in ongoing training to expand pension expertise.

Skills

Fluency in French and English

Client service

Pension administration

Analytical/problem-solving

Relationship management

Education

Pension designations

Job description

Permanent | Toronto, Ontario | Public Sector Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $75,000 to $80,00 annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

• Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
• Support members through all stages of the pension lifecycle.
• Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
• Analyze member needs and recommend tailored solutions.
• Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
• Collaborate with internal teams to provide seamless service and timely resolutions.
• Identify opportunities to improve processes and enhance the overall member experience.
• Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

• Fluency in both spoken and written French and English.
• Experience in pension administration, preferably within a Defined Benefit pension environment.
• Strong client service and relationship management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to explain complex pension information in a clear, professional, and client-friendly manner.
• Experience working in a client-focused environment where relationship building is a priority.
• Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.
• Competitive salary with annual step progression.
• Comprehensive health and dental benefits.
• Three weeks of vacation plus floater days.
• Employer-supported professional development, including pension-related certifications and designations.
• Stable permanent employment within the public sector.
• Collaborative, supportive, and knowledgeable team environment.
• Convenient downtown Toronto location with excellent public transit access.
• Meaningful work that helps members confidently plan for retirement and their financial future.

Why Work with Us

Joining our client means becoming part of an organization that values learning, collaboration, and professional excellence. You will receive ongoing training, opportunities to expand your pension expertise, and support to pursue industry-recognized certifications that can advance your career.

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual French/English Client Service Associate.