Bilingual Claims Representative

Altis Technology; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Altis Technology is seeking a bilingual claims support specialist in Toronto on a hybrid schedule (minimum 3 days onsite per week and 2 days remote) for a 3-month contract with potential extension up to 12 months.

You will review documentation, respond to claimant inquiries, and maintain confidentiality while providing compassionate, accurate service. The role requires 1+ year of client support experience and fluency in English and French.

Qualifications

• 1+ year of experience supporting clients, patients, customers, or stakeholders through phone-based interactions
• Bilingual proficiency in English and French, both written and spoken
• Experience with data entry, document management, and administrative support functions
• Strong proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Experience using VOIP or internet-based phone systems is considered an asset

Responsibilities

• Youll support claimants and representatives through phone, email, mail, and other communication channels, providing clear and professional guidance throughout the claims process
• Youll process, review, and verify claims-related documentation while ensuring accuracy, confidentiality, and compliance with established procedures
• Youll maintain detailed records, manage support tickets, and follow up on outstanding inquiries within established timelines
• Youll conduct quality assurance reviews, identify discrepancies, and elevate complex or sensitive cases as required
• Youll contribute to special projects, reporting initiatives, process improvements, and administrative support activities that help drive efficient claims processing
• Youll handle sensitive and potentially distressing content with professionalism, discretion, and objectivity
• Youll collaborate with team members and leadership while participating in regular wellness check-ins and team debriefs

Skills

Bilingual EN/FR

Phone support

Data entry

Discretion

Attention to detail

Professionalism

Working under pressure

Tools

Outlook

Excel

Word

Job description

Location: Toronto, ON (Hybrid, minimum 3 days onsite per week and 2 days remote)

Language: Bilingual, English and French, with strong written and verbal communication skills in both languages

Duration: 3-month contract with the possibility of extension up to 12 months

Background Check Requirement: Criminal Record Check and employment references required

About the Opportunity

Are you a compassionate and detail-oriented professional who thrives in a fast-paced environment? We are seeking Bilingual Claims Support Specialists to join a high-profile claims administration initiative within a professional services environment. In this role, you will help ensure individuals receive timely, accurate, and respectful support throughout the claims process.

Working alongside experienced claims and operations professionals, you will play a critical role in reviewing documentation, responding to claimant inquiries, and maintaining the integrity of sensitive information. This opportunity is ideal for someone who combines strong administrative skills with empathy, professionalism, and a commitment to service excellence.

Whats In It for You

• Gain valuable experience supporting a large-scale, impactful claims administration program
• Work within a collaborative team environment that values professionalism, accountability, and respect
• Develop expertise in claims processing, stakeholder communication, and quality assurance
• Contribute to meaningful work while building experience within a recognized professional services setting
• Benefit from a culture that promotes continuous learning, teamwork, and employee well-being

Your Responsibilities

• Youll support claimants and representatives through phone, email, mail, and other communication channels, providing clear and professional guidance throughout the claims process
• Youll process, review, and verify claims-related documentation while ensuring accuracy, confidentiality, and compliance with established procedures
• Youll maintain detailed records, manage support tickets, and follow up on outstanding inquiries within established timelines
• Youll conduct quality assurance reviews, identify discrepancies, and elevate complex or sensitive cases as required
• Youll contribute to special projects, reporting initiatives, process improvements, and administrative support activities that help drive efficient claims processing
• Youll handle sensitive and potentially distressing content with professionalism, discretion, and objectivity
• Youll collaborate with team members and leadership while participating in regular wellness check-ins and team debriefs

Skills and Qualifications

• 1+ year of experience supporting clients, patients, customers, or stakeholders through phone-based interactions
• Bilingual proficiency in English and French, both written and spoken
• Experience with data entry, document management, and administrative support functions
• Strong proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Experience using VOIP or internet-based phone systems is considered an asset
• Exceptional attention to detail, accuracy, and organizational skills
• Ability to manage sensitive information with discretion while maintaining professionalism under pressure
• Knowledge of Indigenous cultures and/or the ability to speak an Indigenous language is considered an asset

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.