Bilingual Claims Administrator

Europ Assistance Canada; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

Redion, part of Generali Group, is seeking a bilingual Claims Administrator to join our Travel Claims team in Canada. The position is based in Toronto with a hybrid work arrangement, balancing in-office and remote collaboration with colleagues and stakeholders.

Responsibilities include proactive claim examination, medical information review, client communications, and delivering a superior client experience while protecting privacy and ensuring timely decisions.

Qualifications

• Knowledge of travel insurance products.
• Ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.

Responsibilities

• Proactively examines claims with multiple benefits within policy terms and SLA.
• Review medical information and determine pay ability.
• Prepare clear summaries and client communications.
• Deliver superior client experience and resolve issues.
• Communicate with a collaborative team and decision makers.
• Interact with clients to resolve outstanding issues.
• Ensure claim file documentation is complete and inform client of decisions.
• Make decisions to obtain missing information considering costs and reputational impact.
• Take ownership and accountability of the client and the claim.

Skills

Fluent French

Travel insurance knowledge

Adaptability

Education

Post secondary education

Job description

Redion, part of Generali Group, is looking for a Bilingual Claims Administrator to join our Travel Claims team in Canada.

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team — shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

• Proactively examines claims with multiple benefits in accordance with the terms and conditions of the policy within the established authority level and within service level.
• Review medical information in respect of the claim, analyze past health history and confidently determine pay ability.
• Prepare clear summaries, action plans and correspondence to the client.
• Takes personal accountability for delivering superior client experience including effective problem resolutions.
• Responsible for communicating in a collaborative team with decision makers and managers.
• Interact with clients to resolve outstanding issues.
• Ensure claim file documentation is complete, determine claims decision and communicate the status to the client.
• Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
• Demonstrate commitment by taking ownership and accountability of the client and the claim.
• Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.
• Assist in other claims areas when required.

Education, Knowledge, Skills, and Abilities:

• Post secondary education.
• Knowledge of travel insurance products.
• Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French.

Hours of Work: Monday to Friday, core hours.

Work Location: Toronto

Total Compensation: $60k – 65k

Vacancy: 2 Contract positions (new)

Redion supports all accommodation requests from applicants with disabilities.

We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.