Bilingual Caseworker Support Associate

Innomar Strategies Inc.; Canada; Remote; CAD 43,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Parental leave

Training programs

Job summary

Cencora, Inc. in Canada is seeking a Bilingual Caseworker Support Associate to help with patient and provider support and pharma services. This remote role supports our Innomar Strategies business and involves data entry, documentation review, and post‑injection reporting.

Fluency in English and French, strong organization, call-center experience preferred, and university degree required. Eligible candidates can work flexible 8‑hour shifts within 8:00 AM to 8:00 PM, with comprehensive benefits.

Qualifications

• Minimum two years in customer service; healthcare/insurance experience is an asset.
• Fluency in English and French, written and spoken.
• Strong organizational skills with attention to detail.

Responsibilities

• Sort and review incoming patient information in databases and data entry.
• Attach and update documentation for patient files and reports.
• Identify and report adverse events per SOP; coordinate with nurses.
• Follow up with field staff for missing reports and provide training support.
• Produce reports and support the Program Manager as needed.
• Collaborate with internal clients for information requests.

Skills

Customer service

Microsoft Office

Communication

Bilingual EN/FR

Call centre experience

Education

University degree or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

## Bilingual Caseworker Support AssociateApply: Remote, Canada: Full time: Posted Today: R2619297Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. **Responsibilities:** * Sort and review incoming patient information/documentation in database(s); documentation types include the following, but are not limited to: insurance information, enrollment forms, prescriptions, etc.* Review patient information in database and ensure accurate documentation as per client needs, as well as data entry of pertinent information received (e.g. test results, prescriptions).* Information management and pharmacovigilance: Recognize and report adverse and other reportable events received alone or in combination with a product complaint or medical information question in compliance with SOP/protocol; document activities in program specific database.* Interpret documentation received from physicians’ offices, clinics, etc. (e.g. medical directives, consult notes, test results).* Attach post-injection/infusion reports to patient database(s) to ensure proper documentation for patient assistance and drug safety program needs.* Review post-injection/infusion reports and identifying and reporting all adverse events indicated.* Faxing post-injection/infusion reports to physicians’ offices, as required.* Updating patients’ files in respective database(s) to indicate patients’ next injection/infusion appointment dates.* Following-up with field nurses for missing and/or incomplete post-injection/infusion reports, as required.* Work directly with internal clients to request additional information or clarification, as necessary.* Assist in team-specific training of new hires.* Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.* Provide reports and complete other tasks assigned by Program Manager, as needed***Experience:*** * A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset* Fluency in English and French, verbal and written* Highly organized with strong attention to detail* Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)* Experience working in a call centre environment an asset* Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients* Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines* Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset* Able to work any 8-hour shift (between 8:00AM- 8:00PM)* Minimum University Degree in a related field or equivalent***Skills and Knowledge:*** * A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset* Fluency in English and French, verbal and written* Highly organized with strong attention to detail* Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)* Experience working in a call centre environment an asset* Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients* Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines* Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset* Able to work any 8-hour shift (between 8:00AM- 8:00PM)* Minimum University Degree in a related field or equivalent # ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# ********Salary Range\\*********$43,400 CAD - 67,980 CADThis posting is intended to fill an existing vacancy for our Bilingual Caseworker Support Associate role.# **Affiliated Companies:**Affiliated Companies: Innomar Strategies