Nurse Case Manager

Cencora, Inc.; Quebec; On-site; CAD 66,000 - 104,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid parental leave

Caregiver leave

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Training programs

Professional development

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora, Inc. is actively seeking a skilled care coordination professional to support patient access, treatment progression, and continuity of care in Canada. You will work with providers, pharmacies, payers, and internal partners to remove barriers and ensure smooth care transitions.

The role emphasizes assessing patient needs, coordinating care plans, and guiding junior staff while maintaining high standards of documentation and processes for efficient operations.

Qualifications

• Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or equivalent experience required.
• 4+ years of experience in care management, case management, clinical support, patient services, or a related field required.
• Certification in case management, care coordination, clinical specialty, or equivalent preferred.

Responsibilities

• Plans and manages complex care coordination cases and activities to support timely patient access, treatment progression, and continuity of care.
• Conducts assessments, supports care planning, and facilitates transitions of care that address clinical, social, and access barriers affecting patient outcomes.
• Coordinates with providers, pharmacies, payers, and internal partners to resolve access barriers, align next steps, and maintain case continuity.
• Analyzes case trends, recurring issues, and workflow patterns to identify root causes and recommend process improvements.
• Develops and refines job aids, care coordination templates, and documentation standards to improve consistency and reduce rework.
• Guides less experienced team members on complex case handling, escalation practices, and documentation expectations.

Skills

Care coordination

Case management

Clinical support

Patient services

Provider coordination

Education

Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or equivalent

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.* Plans and manages complex care coordination cases and activities to support timely patient access, treatment progression, and continuity of care.* Conducts assessments, supports care planning, and facilitates transitions of care that address clinical, social, and access barriers affecting patient outcomes.* Coordinates with providers, pharmacies, payers, and internal partners to resolve access barriers, align next steps, and maintain case continuity.* Analyzes case trends, recurring issues, and workflow patterns to identify root causes and recommend process improvements.* Develops and refines job aids, care coordination templates, and documentation standards to improve consistency and reduce rework.* Guides less experienced team members on complex case handling, escalation practices, and documentation expectations.**Education:*** Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.**Work Experience:*** 4+ years of experience in care management, case management, clinical support, patient services, or a related field required.**Certifications:*** Certification in case management, care coordination, clinical specialty, or equivalent preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.# ********Equal Employment Opportunity********#Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# ********Salary Range\\*********$66,100 CAD - 103,620 CAD# **Affiliated Companies:**Affiliated Companies: Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers