Bilingual Call Center Agent

YDU JC Air Cond & Ref Inc.- Dubai; Toronto; On-site; CAD 65,761,000 - 91,435,000; Full time

Benefits offered by this job

Shift premium

Overtime pay

Holiday pay

Paid personal days

Flexible shift trading

Benefits package

Pension and retirement savings

Life and disability insurance

EAP

Career growth opportunities

Job summary

Johnson Controls Canada is seeking a Bilingual Monitoring Center Agent for a full-time, permanent, entry-level night shift in Toronto, ON. You will respond to alarm signals, monitor video feeds, and coordinate with emergency services, while handling inbound and outbound calls and maintaining clear records.

The role requires fluency in French and English, excellent communication, and the ability to work nights with weekend rotation.

Qualifications

• Fluency in both French and English.
• High school diploma or GED required.
• Availability to work days, evenings, or nights, including rotating weekends.

Responsibilities

• Respond promptly and accurately to alarm signals and incoming calls.
• Monitor security systems and video surveillance platforms.
• Coordinate and dispatch emergency services when required.
• Document events and maintain detailed records.
• Support customers and field technicians professionally and courteously.
• Work effectively in a team-oriented environment while remaining calm under pressure.

Skills

Bilingual (French/English)

Strong verbal communication

Typing 25+ WPM

Education

High school diploma or GED

Job description

Join Our Team as a Bilingual Monitoring Center Agent Full-Time, Permanent | Entry-Level Night Shift Location: Toronto, ON

We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you. This is an entry-level night shift opportunity, ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

What You'll Do As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most.

Key Responsibilities

• Respond promptly and accurately to alarm signals and incoming calls
• Monitor security systems and video surveillance platforms
• Coordinate and dispatch emergency services when required
• Document events and maintain detailed records
• Support customers and field technicians professionally and courteously
• Work effectively in a team-oriented environment while remaining calm under pressure

What We Offer

• Competitive hourly pay
• Evening, night, and weekend shift premium of $1.50/hour
• Overtime pay at 1.5x or 2x, depending on schedule
• Statutory holiday pay at 1.5x or the option to bank a paid day off
• 6 paid personal days annually
• Flexible shift-trading opportunities
• Comprehensive benefits package: Medical, dental, and vision coverage
• Pension and retirement savings programs
• Life and disability insurance
• Employee Assistance Program (EAP)
• Career growth opportunities within a global organization

What We're Looking For

We're seeking bilingual (French/English) candidates who are dependable, focused, and comfortable working in a fast-paced environment.

Required Qualifications:

• High school diploma or GED
• Fluency in both French and English
• Availability to work days, evenings, or nights, including rotating weekends

Preferred Qualifications:

• Previous call center, customer service, or security experience
• Strong verbal communication and typing skills (25+ WPM)
• Comfortable using multiple computer applications simultaneously
• Ability to remain composed and make sound decisions during potential emergency situations

Paid Training Provided We provide a comprehensive 4 to 6 week paid training program on a daytime schedule to help you build the knowledge and confidence needed for success in the role.

Pay Range

Pay Range: $22.95 - $31.91 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.