Bilingual - Applications Specialist - Hybrid

Randstad Digital; Greater Toronto Area; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Bilingual Applications Specialist to support pre-sales validation and post-sales implementation activities. This role involves application testing, troubleshooting complex support cases, and creating training materials. The ideal candidate will have strong communication skills, a background in engineering, and a passion for customer service. Join a recognized leader in IT services and consulting, where your contributions will directly impact business growth and customer satisfaction. This is a fantastic opportunity to grow within a company that values internal promotion and offers a dynamic work environment.

Qualifications

• Bilingual in English & French is a must.
• Bachelor's degree in engineering or relevant experience preferred.

Responsibilities

• Support product offerings for sales and customers remotely or on-site.
• Conduct testing on customer samples to determine suitable solutions.
• Create training materials and conduct training sessions.

Skills

Bilingualism (French/English)

Strong communication skills

Customer service abilities

Analytical skills

Organizational skills

Education

Bachelor’s degree in Engineering

Technical or Business-related degree

Tools

CRM software

Job description

Bilingual - Applications Specialist - Hybrid

Direct message the job poster from Randstad Digital

Technical Recruiter for the Atlantic & Central Canadian Regions

Job Description

This position requires an individual who will apply their knowledge of our client products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will perform a variety of tasks to help achieve the company's business growth, including product training, creation of support resources, and technical marketing materials.

The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key to success in this position.

To be considered for this role, the successful candidate MUST be Bilingual in English & French

Requirements

• Bachelor’s degree in an engineering discipline (e.g., Automotive, Mechanical/Electrical Engineering) and/or 1+ year of experience in industrial automation or quality control preferred. Candidates with business-related or technical degrees will also be considered.
• Bilingualism (French/English) is a MUST for this role.

Responsibilities

• Provide support for our product offerings to the sales team and customers, remotely or on-site as required.
• Log all customer and support interactions in a CRM and resolve support cases promptly.
• Conduct testing on customer samples to determine suitable solutions and report results.
• Coordinate with our HQ in Japan for research and new product releases.
• Create training materials and conduct training sessions on products, applications, and competitive information.
• Provide product demonstrations to customers at various venues as needed.
• Offer feedback on product and service improvements to enhance customer experience.
• Learn and become proficient with our client’s sensor and camera products.
• Follow company and department policies and procedures.
• Maintain inventory and track demonstration equipment to ensure availability.
• Perform other duties or projects as assigned.

Qualifications

• Ability to enter activity data into CRM and databases.
• Strong organizational and prioritization skills.
• Analytical skills to break down complex information.
• Excellent interpersonal skills over phone and email.
• Ability to communicate complex ideas clearly and concisely.
• High service orientation and problem-solving skills.

Summary

Recognized by Forbes as one of the "World’s Top 100 Most Innovative Companies" for 8 consecutive years.

Our client promotes from within and hires into entry-level positions.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting