Bilingual Account Manager-Central Queue (French-speaking)

OpenTable; Toronto; On-site; CAD 67,000 - 72,000; Full time

Job summary

A leading company in the hospitality industry seeks an Account Manager to drive customer engagement and reduce churn. This role involves managing key restaurant accounts, providing training, and analyzing data to enhance operations. The ideal candidate is bilingual in French and English, has consultative selling experience, and excels in communication and collaboration. Additional benefits include flexible leave and comprehensive insurance options.

Benefits

Paid Time Off

Birthday PTO

Flexible Sick Leave

Parental Leave

Insurance Options

Retirement Plans

Qualifications

• Proven experience in consultative selling or account management.
• Bilingual in English and French.

Responsibilities

• Manage valuable customer segment and resolve cases daily.
• Perform remote presentations and training for restaurant customers.
• Encourage innovative thinking to achieve mutual success.

Skills

Communication

Consultative Selling

Data Analysis

Training

Collaboration

Tools

Salesforce

Job description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Account Manager - Central Queue drives engagement, increases reservation availability, and decreases churn for our customers. This team is collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, email, webinars, and other methods to convey ideas, perform training, and resolve open issues.

It is our mission to look after each valuable customer, quickly assessing their needs and working to address those needs efficiently. We help restaurants incorporate OpenTable into their daily operations, continually driving adoption. Churn is reduced by demonstrating the value of our products and services. If you're in building and maintaining relationships, you'll love this role and our culture!

Must be proficient in French

In this role, you will:

1. Manage our most valuable customer segment
2. Resolve customer cases and tasks daily
3. Share data with restaurants to change behavior and drive adoption
4. Work closely with customers to increase engagement and reservation availability
5. Respond to restaurant partner concerns from support and field teams
6. Perform remote presentations and training for restaurant customers
7. Encourage innovative thinking about their business to achieve mutual success
8. Meet and exceed team and individual goals
9. Contribute to reducing customer churn

Please apply if:

1. You have proven experience in consultative selling or account management
2. You possess deep knowledge of restaurant operations
3. You are self-motivated, able to perform under pressure, and meet bold goals
4. You can present new perspectives that challenge clients’ views of their business
5. You can analyze data to advise and persuade
6. You have excellent communication, listening, influencing, and training skills
7. You are results-driven, persistent, and ambitious
8. You can collaborate across departments to solve problems
9. You are well-organized with strong documentation and time management skills
10. You have experience working in unstructured, entrepreneurial environments
11. Experience with Salesforce or similar CRM is a plus
12. Bilingual in English and French

Additional benefits include paid time off, birthday PTO, company-wide weeks off, flexible sick leave, parental leave, insurance options, retirement plans, and more.

The salary range for this Canada-based role is $67,000 - $72,000 CAD, determined by various factors including experience and location. Compensation includes base salary, bonuses, health benefits, retirement options, and paid time off.

Diversity, Equity, and Inclusion

We aim to reflect the diverse communities we serve and foster an inclusive culture. We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us for assistance.

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