Bilingual Account Advisor

Global Payments; Toronto; Hybrid; CAD 45,000 - 50,000; Full time

Job summary

Global Payments is seeking a Bilingual Account Advisor in Toronto to generate revenue, retain customers, and provide exceptional service. This full-time role offers a competitive salary, growth opportunities, and a dynamic work environment focused on technology and innovation.

Benefits

Health insurance

Short-Term and Long-Term disability coverage

Life insurance plans

Retirement savings programs

Employee stock purchase program

Tuition reimbursement program

Qualifications

• Bilingual in English and French.
• 1-2 years of sales or retention experience.
• Exceptional written and verbal communication skills.

Responsibilities

• Identify sales opportunities within Small Business Portfolios.
• Handle retention issues and maintain high retention ratios.
• Ensure timely follow-up with all communications.

Skills

Negotiation

Outbound sales skills

Inbound sales skills

Relationship building

Time management

Analytical skills

Education

Post Secondary education

Tools

Word

Excel

Outlook

Google tools

Job description

Bilingual Account Advisor page is loaded

Bilingual Account Advisor

Apply remote type Hybrid locations Toronto, Ontario, Canada time type Full time posted on Posted Yesterday job requisition id R0063288

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve!

What’s in it for you?

• Salary range: $45,000 CAD - $50,000 CAD + bonus (of up to $10k CAD)
• Other incentives based on performance
• Benefits after 30 days
• Growth and development
• Innovative and established industry
• Fast paced and challenging environment
• This role is in office for the first 90 days and will then move to Hybrid three days in office two from home,

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW!

What you will do:

Revenue Generation

• Identify all sales opportunities within assigned Small Business Portfolios
• Cross Sells/Up Sells of bank card services
• Process terminal sales and upgrades
• Manage re-pricing of merchants to profitable level where applicable
• Promote and sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance

• Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
• Maintain a high retention ratio
• Add Locations Setups
• Assist with equipment setups
• Lead Integration Projects
• Process account changes
• New Merchant Location Setups
• Integrated POS Setups

Customer Service

• Represent as one stop Resolution
• Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails
• Provide strong follow up for all setups and orders
• Minimize all escalation issues at first point of contact
• Ensure all issues are documented in Tracker with follow-up resolutions

What we’re looking for:

• Post Secondary education, preferably with focus on Business, Sales or Marketing
• 1-2 years of sales/retention experience
• Bilingual in English and French
• A natural talent for negotiation
• Strong outbound and inbound phone sales skills
• Very good at building relationships and nurturing them via telephone and email
• Exceptional written and verbal skills
• Strong interpersonal skills with an emphasis on sales/superior customer service skills
• Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
• Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
• Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Google tools
• Strong analytical skills required to work independently and escalate to management when necessary
• Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

• Real opportunities to grow professionally
• Collaborative, friendly work environment with a relaxed, casual dress code
• Health insurance
• Short-Term and Long-Term disability coverage
• Life insurance plans
• Retirement savings programs
• Employee stock purchase program
• Employee assistance program
• Tuition reimbursement program
• Volunteering opportunities
• Safe place for the LGBTQIA2+ community

***

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

#LI-Onsite

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .

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Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.