Benefits Manager

Roman Catholic Archdiocese of Vancouver; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A religious organization in Vancouver is seeking a Benefits Manager to efficiently manage the group benefits program and pension plan. The successful candidate will provide guidance to Benefit Representatives, assist members with claims, and ensure compliance with legislation. This involves overseeing records, conducting workshops, and improving processes. Competitive salary range of $80,000 - $100,000 per annum and comprehensive health and dental benefits are offered.

Benefits

Comprehensive group extended health and dental benefits

Pension plan

Qualifications

• Minimum of 5 years of experience in a related role.
• Strong knowledge of pension and benefits administration and applicable legislation.
• Detailed working knowledge of pension and benefits administration systems.

Responsibilities

• Manage the Archdiocesan group benefits program and pension plan.
• Provide guidance to Benefit Representatives at the local level.
• Assist members with complex claims and issues regarding their coverage.

Skills

Certified Employee Benefits Specialist

Pension administration

Benefits administration

Verbal communication

Written communication

Attention to detail

Organizational skills

Interpersonal skills

Education

5 years of experience in a related role

Thorough knowledge of the Catholic Church

Tools

GroupNet

Microsoft Office

Job description

The Benefits Manager (Manager) is responsible for the efficient and effective management of the Archdiocesan group benefits program and pension plan (“the Plans”). Primarily, the Manager provides guidance to Benefit Representatives at the local level and, as needed, provides specialized guidance and assistance directly to members. The Manager works with the Human Resources Director, the benefits consultant, the Benefits Committee, the Pension Committee, and the Plans’ Providers to ensure the smooth operation of the group plans for all members and stakeholders. The Manager is expected to be proactive in identifying areas for change and improvement within the Plans while also being responsible for implementing changes identified by key stakeholders. Additionally, the Benefits Manager mentors and reviews the work of Benefits Office support staff ensuring accurate data and calculations, regulatory compliance, and quality service to members is provided.

Administration

• Oversees the management of relevant records and files, ensuring compliance with relevant legislation as required;
• Manages and oversees the RCAV’s use of the providers’ administration system;
• Prepares the Annual Pension Return for the BC Pension Regulator accurately and within the given timeframe;
• Prepares the annual schedule of expected contributions and submits it to the provider;
• Manages & oversees re-enrollment spreadsheets and documents for the upcoming year;
• Maintains member records and updates as required;
• Prepares & submits monthly benefits & pension contributions to insurers;
• Processes Life Insurance and Pension claims for members who have passed away;
• Creates reports and documents of relevant data as needed for the auditors of the Benefits & Pension Plan;
• Creates and maintains templates for various calculations as needed;
• Oversees Welcome Plan application cases and all related changes to coverage;
• Provides guidance to the local employer when a member returns from a disability with a return-to-work plan;
• Identifies opportunities for process improvements and efficiencies;
• Ensure the changes to the applicable administration system for updating coverage or student recertification changes is completed.

Support for Members

• Provides professional interpretation of benefits and pension policies, providing accurate information to all relevant stakeholders;
• Liaise with Benefits Representatives and local-level employers, providing information and support regarding benefits;
• Assists plan members with complex claims and issues regarding their coverage;
• Acts as a subject matter expert providing guidance to the employer on all calculations and the benefits involved;
• Assists employees and employers throughout the process of preparing and submitting a disability claim;
• Drafts official communications from the Benefits Office to members as needed;
• Reviews and drafts member correspondence as needed;
• Handles complaints or issues raised with the Benefits Administration Office or the insurer.

Education and Training

• Assess and create a yearly training plan to increase knowledge and understanding of Group Health Benefits & Pension Plan amongst members; At a minimum :
• Plan, organize, and host two annual benefits workshops for local-level employers’ Benefits Representatives;
• Plan, organize, and host two pension seminars for members to understand their pension plan and retirement;
• Plan, organize and present a workshop specific to employment contracts, benefit eligibility and eligible wages (In collaboration with Human Resources & Payroll);
• Stays up to date on all changes to legislation or plan documentation, organizing and providing training for staff and local-level representatives as needed;
• Cultivates relationships within the benefits and pension industry.

Desired Skills and Experience

• Working towards or obtained a Certified Employee Benefits Specialist (CEBS) designation
• Minimum of 5 years of experience in a related role;
• Strong knowledge of pension and benefits administration and applicable legislation;
• Detailed working knowledge of pension and benefits administration systems; experience with GroupNet is considered an asset;
• Excellent attention to detail and accuracy;
• Excellent verbal and written communication skills;
• Ability to explain complex calculations and benefits matters to a diverse audience of stakeholders;
• Strong organizational and time management skills;
• Superb communication and interpersonal skills with a service mindset;
• Ability to achieve objectives and meet deadlines in a fast-paced environment;
• Ability to work both independently with minimal supervision and collaboratively within a team environment;
• Utmost integrity to maintain confidentiality of information;
• Intermediate to advanced working knowledge of Microsoft Office programs including Excel, Outlook, and Word.

Conditions of Employment

• Thorough knowledge of the Catholic Church in the Archdiocese of Vancouver;
• Demonstrates a servant leadership model in all his / her endeavours;
• Maintains the organization’s mission & values in member experience – Acts as an ambassador of the organizational mission in benefits delivery;
• Ability to meet the Archdiocese of Vancouver’s Safe Environment policies;
• Must be compliant with all applicable personnel policies.
• This is a full-time position. It is understood that there may be evening and weekend work in order to fulfill the needs of this position.
• Comprehensive group extended health and dental benefits, and pension plan offered.
• Salary Range : $80,000 - $100,000 per annum.
• Deadline to apply : September 22, 2025

Please submit a résumé and cover letter with “Benefits Manager” in the subject line to :

Website: rcav.org / employment

Thank you for your interest; only shortlisted candidates will be contacted.