Benefits Coordinator

SECURE; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Employer-paid benefits

Health Care Spending Account

Employee Wellness Programs

Employee Savings Plan

Career progression

Employee referral program

Industry-leading safety standards

Community investment initiatives

Job summary

SECURE, based in Calgary, Alberta, invites applications for a Benefits Coordinator to support employee health, dental, life, disability, and EAP programs. You will be the main contact for benefits inquiries via email, phone, and chat, and assist enrollments and onboarding.

You will run Workday reports and use Excel functions (VLOOKUP/XLOOKUP) to review eligibility, identify discrepancies, and ensure data accuracy.

Qualifications

• Experience coordinating employee benefits and administration.
• Ability to manage inquiries with a customer-focused approach.
• Strong written and verbal communication skills.
• Excellent data entry and file management accuracy.
• Experience with Workday or HRIS is an asset.
• Familiarity with union environments is a plus.

Responsibilities

• Coordinate day-to-day administration of employee benefit plans.
• Manage benefits inbox and phone inquiries, assist enrollments and onboarding.
• Liaise with insurance carriers and third-party administrators.
• Support onboarding for new hires and coordinate required information.
• Assist internal audits by reviewing benefit data and flag discrepancies.

Skills

Customer Service

Communication

Detail oriented

Data entry & Excel

Google Workspace

Education

College Diploma or University Degree in HR / Business Admin

Tools

Microsoft Excel

Microsoft Word

Google Workspace

Workday (HRIS)

Job description

About Us

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.

Your Opportunity at SECURE

As our Benefits Coordinator, you will provide day-to-day operational and administrative support for SECURE’s employee benefit programs, including health, dental, life, disability, and EAP.

You will serve as a key contact for employee benefit inquiries through the central inbox, phone line, and instant messaging channels, and support enrollments, new-hire onboarding, eligibility reviews, and communication with benefit carriers and third-party providers. A significant part of the role will involve reporting and auditing, including running reports from Workday and using Excel tools such as VLOOKUP and XLOOKUP to review eligibility, identify discrepancies, and validate benefit data.

This opportunity is well suited to an independent, detail-oriented HR professional who is comfortable working in a fast-paced and changing environment. You will manage multiple priorities, including employee inquiries, reporting, audits, enrollments, data entry, invoice reconciliation, and file management, while maintaining a high level of accuracy and confidentiality. Experience supporting an integration or organizational transition would be considered a strong asset.

This role is based out of Calgary, Alberta.

The Team

You will join a collaborative and supportive Benefits team that works closely with employees, internal departments, and larger external benefit providers. The team operates virtually and relies on strong communication, shared expertise, and flexibility to support employees and manage changing priorities.

Work Environment

This is a dynamic, multitasking-focused role where you will balance email, phone, and instant messaging inquiries with reporting, Excel-based audits, enrollments, and administrative responsibilities. Success in this environment requires someone who is comfortable with change, able to work independently, and capable of maintaining accuracy and attention to detail while working at a fast pace.

A Day in The Life

• Daily Benefits Support: Coordinate the day-to-day administration of employee benefit plans, including health, dental, life, disability, and Employee Assistance Programs (EAP).
• Employee Inquiries & Support: Help manage the central benefits inbox and phone line, providing timely, customer-focused responses to employee questions regarding eligibility, enrollment, system navigation, and claims.
• Carrier & Vendor Liaison: Assist in maintaining regular communication with insurance carriers and third-party administrators to resolve routine claims issues and ensure accurate record-keeping.
• Enrollment & Onboarding: Support the benefits onboarding process for new hires, sending communications, and collecting required information.
• Audit Assistance: Support internal audit activities by reviewing benefit data for accuracy and flagging discrepancies for resolution.

Skills, Experience & Qualifications

• College Diploma or University Degree in Human Resources, Business Administration, or a related field.
• 2–4 years of experience in HR, with dedicated exposure to day-to-day benefits coordination and administration.
• Customer Service Focus with a strong interpersonal skills with a patient, supportive approach to helping employees resolve benefit-related issues.
• Clear written and verbal communication skills, with the ability to draft routine memos, present information during onboarding, and write clear emails.
• Attention to Detail and Excellent organizational skills with proven accuracy in data entry, invoice reconciliation, and file management.
• Tech Literacy: Proficiency with Microsoft Office (Excel, Word) and Google Workspace (Gmail, Google Drive).
• HRIS Systems: Proficiency with cloud-based HR systems (Workday experience preferred) is considered a strong asset.
• Union Exposure: Familiarity with unionized environments or collective agreements is a plus.

What's in it for you

At SECURE, we focus on opportunities for growth and improvement for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages and compensation programs, which include:
• Employer-paid benefits: health, dental & more
• Health Care Spending Account
• Employee Wellness Programs
• Employee Savings Plan
• Career progression
• A competitive employee referral program
• Industry-leading safety standards
• Community investment initiatives (Our Stories)

We believe our team’s strength comes from our diversity.

Every SECURE employee has the right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States, and we actively seek out a wide range of applicants for both field operations and office roles.