Inside Sales Coordinator

SECURE; Edmonton; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Savings plans

Career progression

Job summary

SECURE is seeking a Sales Coordinator to provide comprehensive administrative support to our Metals Recycling sales team in Edmonton. You will help with data analysis, reporting, and documentation to enable informed decisions while ensuring policy compliance.

You will coordinate events, facilitate cross-team communication, and drive customer engagement to support timely quotes, pricing accuracy, and overall operational excellence.

Qualifications

• Minimum 5 years of experience in office administration, operations, sales or sales support.
• Strong proficiency with Microsoft tools including Dynamics 365, Excel, Word, PowerPoint, Forms, Power BI, Teams and Outlook.
• Solid understanding of sales principles; experience promoting and selling services is a plus.
• General knowledge of customer business systems and billing requirements; knowledge of metals recycling operations.

Responsibilities

• Assist Field Sales with administrative tasks: quotes, info gathering, follow-ups.
• Support Area Sales Manager in meetings, engagements, and pricing accuracy.
• Maintain and verify sales materials, docs, and systems for consistency with standards.
• Assist with budgets, KPIs, and ESG reporting for field operations.
• Prepare and analyze sales data using Excel, Power BI, and Dynamics 365 for decisions.
• Provide reports and insights on trends, activity, and opportunities.
• Support market, geographic, and competitor analyses for planning.
• Coordinate with regulatory teams on product costing alignment with business cases.
• Develop cost analyses for pricing recommendations with Area Sales Managers.
• Facilitate field reviews of pricing structures to optimize margins.
• Ensure leads and inquiries are distributed to the right reps or units.
• Coordinate customer, community, and industry events.
• Perform additional duties to support field sales as needed.

Skills

Office administration

Dynamics 365

Excel

Power BI

Customer engagement

Multitasking

Communication

Tools

Dynamics 365 Finance & Operations

CE

Word

PowerPoint

Forms

Outlook

Job description

About Us

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations - mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE, where we step up to make a meaningful difference in the industries we serve and the world we share.

Your Opportunity at SECURE

The Sales Coordinator – provides comprehensive administrative and organizational support to the Sales team for the Metals Recycling business unit, ensuring smooth daily operations and strong customer engagement. The role supports data analysis, reporting, and documentation to help the team make informed decisions while maintaining compliance with company policies. By coordinating events and facilitating communication across teams and stakeholders, the Inside Sales Coordinator helps drive customer satisfaction and operational excellence at SECURE.

The Team

Our Field Sales team is dynamic and fast-paced, delivering exceptional customer service while driving new revenue growth for SECURE. They are collaborative, driven, and are looking for someone to join the team who thrives in a team-oriented environment.

Work Environment

This is a full-time, Monday to Friday position out of our office in Edmonton, AB

A Day in The Life

The responsibilities of this role include, but are not limited to:

• Assist the Field Sales team with all administrative tasks, including but not limited to, quote preparation, technical information gathering, and coordinating customer follow-ups
• Support Area Sales Manager’s in preparing for meetings, presentations, external engagements, and ensuring pricing structures are accurate and compliant with company policies
• Maintain and verify the accuracy of all sales materials, documentation, and systems to ensure consistency and alignment with company standards
• Assist the Field Sales team with corporate initiatives such as budgets, goals, KPI’s and ESG reporting
• Prepare and analyze sales data and performance metrics using Excel, Power BI, and Dynamics 365 to support decision-making
• Provide timely reports and insights to Area Sales Managers, highlighting trends, customer activity, and opportunities for improvement
• Support market, geographic and competitor analysis to inform business planning and service line strategies
• Support administration and regulatory team with substance-to-service mapping, ensuring product costing aligns with Area Sales Managers’ business case directives
• Collaborate with Area Sales Managers to develop item-specific business cases and cost analyses for pricing recommendations
• Facilitate quarterly or annual field reviews of facility pricing structures, providing data and insights to help optimize margins within the Field Sales team
• Ensure leads and other inquiries are distributed to the proper sales rep or business unit
• Coordinate and participate in customer, community, and industry events
• Assist with special projects and perform additional duties as required to support the field sales function

Skills, Experience & Qualifications

The individual in this role will have:

• A minimum of 5 years of experience in office administration, operations, sales, or sales support
• High proficiency in Microsoft tools, including but not limited to Dynamics 365 Finance & Operations, Customer Engagement (CE), Excel, Word, PowerPoint, Forms, Power BI, Teams, and Outlook
• A solid understanding of sales principles, methods, and strategies; experience in promoting and selling services is considered an asset
• General knowledge of customer business systems and billing requirements; knowledge of Metals recycling operations.
• Strong interpersonal skills with a customer-focused mindset; able to build positive relationships and resolve issues professionally and efficiently
• Excellent written and verbal communication skills, with the ability to engage effectively with customers and all levels of the organization
• Strong discretion, ethics, and confidentiality in handling sensitive corporate and personal information
• A positive, self-motivated, and energetic attitude, with the ability to work independently in a fast-paced, dynamic environment
• Strong multitasking, prioritization, and time management skills
• Sound judgment, initiative, and a proactive approach to problem-solving
• Critical thinking and analytical skills
• A strong commitment to safety

What's in it for you

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages, and compensation programs which includes:

• Employer paid benefits: health, dental & more
• Health care spending account
• Employee wellness program
• Employee savings plans

• Career progression
• A competitive employee referral program
• Industry leading safety standards
• Community investment initiatives Our Stories

We believe our team’s strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field

operations and office roles.