Benefits and Pension Administrator

SE Health; Markham; Hybrid; CAD 46,000 - 59,000; Full time

Benefits offered by this job

Hybrid work

Competitive benefits

Job summary

SE Health is seeking a Benefits and Pension Administrator to support the Manager, Pension & Benefits in administering SE Health’s benefits and pension programs. The role emphasizes exceptional customer service and timely resolution of inquiries to engage employees.

Responsibilities include processing enrollments, terminations, and plan changes, data entry in HRIS (PeopleSoft and Workday), LOA and PAD administration, and generating periodic benefit communications.

Qualifications

• 1–2 years HR/benefits administration experience
• Excellent interpersonal and communication skills (verbal and written)
• Strong Excel skills; benefits/claims systems experience a plus
• Detail oriented with initiative and urgency

Responsibilities

• Administer benefits and pension programs and processes
• Process enrollments, terminations, and plan changes
• Enter data in HRIS (PeopleSoft and Workday) accurately and timely
• Support LOA and PAD processes and communications
• Provide exceptional customer service to employees on benefits/pension inquiries
• Assist with weekly reporting and communications for benefits changes

Skills

Interpersonal communication

Customer service

Excel skills

HRIS experience

Problem solving

Education

Post-secondary education

Tools

PeopleSoft

Workday

Job description

Position Summary

The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.

Position Summary

The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.

Position Responsibilities

• Benefits & Pension Administration
  • Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
  • Complete daily benefits processing including enrollments, terminations and plan changes
  • Enter benefits related data in the HRIS (PeopleSoft and Workday); ensure data is entered accurately and on a timely basis
  • Administer the Leave of Absence (LOA) process and send benefits and pension communication
  • Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees
• Customer Service
  • Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
  • Provide exceptional customer service and accurate/prompt resolution to employee concerns
• Reporting
  • Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:
    • Benefits Terminations
    • Change of Status
    • New Hires
    • Leave of Absence
• Other
  • Participate in special projects and perform other duties as required
  • Update and maintain the benefits and pension administration job aids

Qualifications

• Post-secondary education with 1 to 2 years of HR/benefits administration experience
• Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
• Strong customer service orientation
• Strong Excel skills; experience with benefits/claims systems would be an asset
• Detail oriented with a strong sense of initiative and urgency
• Tact, diplomacy and ability to deal with sensitive and confidential information
• Ability to problem solve and a willingness to take initiative

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $46,000 – $59,000 annually, based on experience.